Jerry Ward
Adventurer
I want to share an ongoing issue I am having with a product made by OR-Fab and the lack of response/solution by the company itself. I only do this as a "heads up" to other folks who may be considering doing business with them in the future.
I purchased the Rear Rock Slider bumper for my '14 JKU back in October of 2014. Cost was just shy of $525 shipped. Went to install the bumper and there was hardware missing and some of what was included was the wrong size. After a 2 hour delay, trip to town, $17, and driving w/out rear protection I got it installed and all was good. I did make a quick call to OR-FAB to let them know about the missing/incorrect hardware and spoke with Benjamin; whose attitude was one of apathy. Oh well- I went on my merry way.
Fast forward to February of this year and I began to notice some rust spots on the welds of the bumper. Three weeks ago, I gave the Jeep a thorough looking over and discovered that the rust had grown significantly and popped up in several additional locations on the bumper; not just the welds. There is also finish literally flaking off some of that flat areas! I called OR-Fab to notify them about my USA-made $500 bumper rusting after a few months and received no apology or humble response. Instead I got excuses ranging from blaming the 3rd party powder coating outfit to me choosing the wrong bumper for my climate. Low and behold, it was Benjamin again who I spoke to! I requested a partial refund for the poor product, to which I was told it would have to be authorized by the president of the company who was out of town. That was 16 days ago and as of this morning I still have no resolution to this issue.
I actively chose a USA-made bumper in anticipation of a higher quality product and better service. I was more than willing to pay the inflated price to get that quality/service. Instead, I've received a sub-par product and no service of any kind. Both times I have spoken with Benjamin he has acted less than professional, too cool for school, and has shown no remorse for the trouble this has caused. The elusive president of the company has, to my knowledge, not approved the refund and I may or may not ever find out. The poor finish on the bumper itself is just a wee bit better than spray paint.
I've included a few photos of the rusting bumper. Keep in mind that this bumper has been on the Jeep for less than 6 months. All of the other components of my vehicle, including the aftermarket rail sliders and front bumper made by a different manufacturer, show no signs of rust. We do not use salt on our roads here in Alaska, so that is not a factor either.
I felt this was worth sharing with you all here. I will never do business with OR-Fab again in any capacity. It's bad enough(and expected occasionally) that a poor product sneaks through QC, but when the manufacturer makes no apology or attempt to right the wrong it's a slap in the face to all of us who make a conscious decision to do business with that company.
I purchased the Rear Rock Slider bumper for my '14 JKU back in October of 2014. Cost was just shy of $525 shipped. Went to install the bumper and there was hardware missing and some of what was included was the wrong size. After a 2 hour delay, trip to town, $17, and driving w/out rear protection I got it installed and all was good. I did make a quick call to OR-FAB to let them know about the missing/incorrect hardware and spoke with Benjamin; whose attitude was one of apathy. Oh well- I went on my merry way.
Fast forward to February of this year and I began to notice some rust spots on the welds of the bumper. Three weeks ago, I gave the Jeep a thorough looking over and discovered that the rust had grown significantly and popped up in several additional locations on the bumper; not just the welds. There is also finish literally flaking off some of that flat areas! I called OR-Fab to notify them about my USA-made $500 bumper rusting after a few months and received no apology or humble response. Instead I got excuses ranging from blaming the 3rd party powder coating outfit to me choosing the wrong bumper for my climate. Low and behold, it was Benjamin again who I spoke to! I requested a partial refund for the poor product, to which I was told it would have to be authorized by the president of the company who was out of town. That was 16 days ago and as of this morning I still have no resolution to this issue.
I actively chose a USA-made bumper in anticipation of a higher quality product and better service. I was more than willing to pay the inflated price to get that quality/service. Instead, I've received a sub-par product and no service of any kind. Both times I have spoken with Benjamin he has acted less than professional, too cool for school, and has shown no remorse for the trouble this has caused. The elusive president of the company has, to my knowledge, not approved the refund and I may or may not ever find out. The poor finish on the bumper itself is just a wee bit better than spray paint.
I've included a few photos of the rusting bumper. Keep in mind that this bumper has been on the Jeep for less than 6 months. All of the other components of my vehicle, including the aftermarket rail sliders and front bumper made by a different manufacturer, show no signs of rust. We do not use salt on our roads here in Alaska, so that is not a factor either.
I felt this was worth sharing with you all here. I will never do business with OR-Fab again in any capacity. It's bad enough(and expected occasionally) that a poor product sneaks through QC, but when the manufacturer makes no apology or attempt to right the wrong it's a slap in the face to all of us who make a conscious decision to do business with that company.
