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Thread: Emergency Recall Order Issued to The Lite Cylinder Company, Inc.

  1. #41
    Join Date
    Apr 2008
    Location
    Auburn, WA.
    Posts
    5,101
    Went with another Ragasco one with Amazon, should be here is a week or so.
    The local shop took the Lite one back from me and gave me free a Worthington tank similar to this one.
    http://www.amazon.com/Worthington-28...opane+cylinder

    Tall and narrow, about half the capacity of a normal barbecue 20 lb (5 gallon) unit.
    The Lite one I turned in was around a 11 pound bottle.

    Had to pay for the propane of course, but it was nice getting a free replacement, but this one will be a backup for home grilling, as I like to use the lighter fiberglass ones for camping.

  2. #42
    Join Date
    Aug 2010
    Location
    Phoenix, AZ
    Posts
    879
    I bought my Lite from Amazon. I wonder if they'd swamp me for the other brand.


    Sent from my iToaster
    Rolling Photog in Phx, Az
    2008 Quigley e-150
    Expo Utility Trailer Build

  3. #43
    Join Date
    Apr 2008
    Location
    Auburn, WA.
    Posts
    5,101
    Contact their customer service and ask, could not hurt.
    I have found Amazon's CS to be top notch.

  4. #44
    Join Date
    Jul 2008
    Location
    Montreal
    Posts
    162
    Just a piece of information for Canadian owners of Lite Cylinders (I own two 10#).

    The online store I bought them from told me today that there is a voluntary recall in Canada. They are checking the details with their supplier to find out if we are talking about a credit or refund, how much either would be and what is the procedure to return them.
    Association québécoise d'expéditionnisme - NPO dedicated to promoting Overlanding in Quebec.

  5. #45
    Join Date
    Aug 2010
    Location
    Phoenix, AZ
    Posts
    879
    Amazon is refunding me for a Lite tank bought in 2011. No return required.


    Your Account Amazon.com
    Message From Customer Service
    Hello,


    I'm sorry; for health and safety reasons we're unable to accept the return of Lite Cylinder LC-10-00 10 Pound Composite Lightweight.

    I've requested a full refund in the amount of $89.95 to your* Credit Card . You'll see the refund in the next 2-3 business days.

    Once processed, you'll also be able to see the refund here:



    Please dispose* the item at your convenience.

    If you have any other concerns regarding this issue, please let us know:

    Here are our customer service phone numbers:

    - U.S. and Canada: 1-866-216-1072
    - International: 1-206-266-2992

    We're available 24 hours a day, 7 days a week.

    We hope to see you again soon.

    Best regards,
    Nirmal R.
    Did I solve your problem?
    Yes* No
    Your feedback is helping us build Earth's Most Customer-Centric Company.

    Thank you.
    Amazon.com
    Original Message
    ---------------
    10/01/13 20:54:54
    Your Name: LOREN
    Order Id:
    Other info:This tank has been recalled.* I need to return and replace.
    Selected Order Items:
    ****Lite Cylinder LC-10-00 10 Pound Composite Lightweight Non-Corrosive White See-Through Propane Tank
    Comments:Apparently the gov't required the mfg to recall these tanks.* No one will refill it.* I need to return.* Thank you.
    ---------------

  6. #46
    Join Date
    Jul 2012
    Location
    Topsfield, MA
    Posts
    488
    Great to know. I'll also go this route. Lessens the sting a bit. What a PiTA this has been. Great customer service, Amazon!
    1999 UZJ100 - OME 3", Slee'd: (Diff Drop, Rear Bumper, Sliders, Skids) TJM T3 Front Bumper, Warn M8000 Winch. Front Runner Slimline II Roof Rack, Airtop RTT & AluCab Shadow Awn. Slee 2nd Battery Tray, Luna Dual Battery System. Outback Solution Drawers.
    2006 UZJ100 - Stock; Daily Driver

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