Stryder106
Explorer
I've been researching RTTs since the Fall and came down to Howling Moon or Eezi-Awn as my RTT of choice due to quality and longevity. My decision was between the Howling Moon Stargazer Tourer 1.4 and the Eezi-Awn T-Top Xklusiv 1400. I chose the Howling Moon for it's additional features of the open roof and larger annex. That choice was in early March - and I'm still waiting to get a ship date.
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Wil at Sierra Expeditions (NA Distributor for HM) has been awesome, but they don't return his calls - perhaps once every few weeks he'll get an email or a text. But, these guys have now ruined my summer because I built an overbed rack for the RTT so I can't use my other tent - which means I've now had to cancel on two trips. I am not cancelling on my trip in September, so I'm giving it a few more weeks to get a definitive ship/arrival date or I'm switching to Eezi-Awn.
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I do global supply chain for a Fortune 50 company and for the life of me - I don't understand how these guys are in business and haven't surrendered all global marketshare. I get the quality is great and the features are awesome, but none of that does anyone any good if you can't actually get the tent.
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What's worse is they don't even make excuses to Wil, they just don't call or email back for weeks at a time. Note to Howling Moon - if you wish to compete in the US marketplace (ya know - the BIGGEST most lucrative marketplace on the planet) - you need to get your manufacturing and supply chain issues sorted out and hire some folks who are on the ball when it comes to replying to your one and only NA Distributor. With as much as they charge for a TENT and the fact that the US market is now getting flooded with less expensive (albeit lower quality) tents that are very readily available - you'd think they would understand that for what it is - pent up demand that is looking for instant fulfillment.
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Have any of you guys had similar experiences or is this something new?
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Wil at Sierra Expeditions (NA Distributor for HM) has been awesome, but they don't return his calls - perhaps once every few weeks he'll get an email or a text. But, these guys have now ruined my summer because I built an overbed rack for the RTT so I can't use my other tent - which means I've now had to cancel on two trips. I am not cancelling on my trip in September, so I'm giving it a few more weeks to get a definitive ship/arrival date or I'm switching to Eezi-Awn.
//
I do global supply chain for a Fortune 50 company and for the life of me - I don't understand how these guys are in business and haven't surrendered all global marketshare. I get the quality is great and the features are awesome, but none of that does anyone any good if you can't actually get the tent.
//
What's worse is they don't even make excuses to Wil, they just don't call or email back for weeks at a time. Note to Howling Moon - if you wish to compete in the US marketplace (ya know - the BIGGEST most lucrative marketplace on the planet) - you need to get your manufacturing and supply chain issues sorted out and hire some folks who are on the ball when it comes to replying to your one and only NA Distributor. With as much as they charge for a TENT and the fact that the US market is now getting flooded with less expensive (albeit lower quality) tents that are very readily available - you'd think they would understand that for what it is - pent up demand that is looking for instant fulfillment.
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Have any of you guys had similar experiences or is this something new?