I was about to order a lock n roll hitch, and when I called them with a question the guy I talked to did not fill me with confidence in the product. He basically said they have no warranty, and talking to him gave me the impression that the whole "company" is just a guy in a garage somewhere. I like the product but that phone call really put me off, especially for something as critical as a trailer hitch. Does anyone have any experience with after-sale service or warranty claims with these guys, either good or bad?
Lock N Roll service/warranty
- Thread starter helidave
- Start date
Kowboy
Adventurer
Back in the day, I had this hitch put on a custom trailer I had built to tow with my TJ. They don't hold up at all under actual rock-crawlin' conditions. I bent mine and sent them these same pictures. Company response was that they'd gladly send me another one if I paid full price for the replacement plus the shipping cost for it. I kindly said no thanks. Lesson learned.
