The engo seems to have good customer service backing them up but they sound like they have rocks in them. The owner himself sent me a replacement winch body and motor after I called to ask if the noise was normal, and the new one is just as loud. But I do have a spare now I guess. My son bought a smittybilt and its a much better sounding, feeling and looking (in terms of quality not appearance) winch compared to the engo.
I typically don't go out alone that often and those that I do go with also have winches so the cheaper China winch doesn't really bother me. But based on the way it sounds alone, I'd be nervous if I were stuck in a mud hole by myself..
