Search results

@CrusierManny, We can chat further in email, but I thought I'd chime in here. Like most rotomolded coolers on the market today with a freezer-style gasket, the seal should be comparable to that of a fridge or freezer. Contact should be made between the gasket and the base to lock in the cold...

@rdcolorado, thanks for sharing your pics. We've been chatting through PM / email to get you sorted with a replacement, but I just wanted to address it here as well so others with similar issues can see. In general we have found in performance testing that delamination like this doesn't effect...

Awesome thanks Robert, PM sent. Happy to help! :)

Very interesting. I wonder if the pressure changes had something to do with it... I'm not involved with the design / manufacturing though so I'll forward this back on to the team to see what they think. Thanks for the extra info Kerensky!

These photos have definitely made their rounds around our offices and manufacturing facilities. We've never seen such warping like this before. There are a lot of these coolers out on the market now, so this is definitely an isolated case. Kerensky, if you see this, do you remember if the...

Wow thanks for sharing Kerensky, I work for the manufacturer and I'm definitely going to forward on your experience & photos to the team. This is definitely not the norm so I'm sure the team will appreciate seeing this. I may check back in next week with a few more questions once they've had a...

Thanks Bill! Happy one year! Glad to hear that no leaks are happening, things are keeping cool and of course that the bottles are properly protecting their precious contents Absolutely! Personally I'm the same way with my gear. We're glad to hear that it's appreciated, we're definitely keeping...

Hey guys, I can confirm that we do not manufacture the Woods cooler linked above. I just wanted to chime in with a bit of an update on the Ozark Trail High Performance Coolers. We now have our parts up on walmart.com. Naturally, anything warranty-related we'd replace free of charge, but...

Hi Bill, Thanks for sharing. We've seen this issue mentioned a couple of times before in the reviews on Walmart.com but we have been un-able to replicate it on any non-twist top bottles. I've pm'd you as well, but we'd like to know which brands gave you the issue. Like you said, beer is a...

That's great to hear that your leak issue was resolved! We haven't had many leak issues come in overall, but we really appreciate when you guys reach out about any issues like that so we can be on top of it for you (PM here, phone or email haha, whichever is easiest for you guys). We're more...

Glad to hear! Thanks perkj Hey Bill, First of all, seriously epic set up you have there! Thanks for sharing! About the replacement / extra parts: Setting up something for this is definitely something we are discussing with the team. We're working on creating a better online system to...

Awesome, thanks Bill!

Thanks Hilldweller, it definitely sounds like it's not functioning the way it should. If you haven't contacted us for a replacement drain already, you can PM me here with your shipping details or send the service team an email (email in my signature), or call toll free: 1-888-413-2665 and we...

RE: Drain leaking Hey Everyone, I've reached out to the design team about the issue some of you have had with the drain. In our testing we haven't experienced any leaks and the drains shouldn't require Teflon tape to seal them. Both larger size coolers are shipped with the small cap just...

Hey pyrate, you're right in that stocking and availability decisions are more on Walmart's side of things, but I will definitely pass on your comments and the other comments I've seen here about stock and availability to my team who work with the folks at Walmart. As for the online store, an...

Hey Everyone, First of all awesome thread! I work for the company that designs and produces the Ozark Trail Roto molded coolers for WalMart. Some of you may have noticed I've been involved in discussions over in the tacomaworld forums as well. Part of my job is to reach out in discussions...