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We have made several changes over the past couple of years. I apologize for the difficulty you had in receiving a response previously.

I'd like to take a moment to express that, as the distributor of Autohome products in the United States and Canada, we would have handled this situation appropriately, particularly for a brand new tent. We would then work with the factory on the back end to find a resolution. I am sorry that...

I am holding a small Columbus cargo net in my hands. Would you please email me over at sales@autohomeus.com and I'll get you set up? - Michele

nope, but I can look tomorrow. What size Columbus do you have?

If you're in North America, Autohome USA has some of these in stock; just reach out to sales@autohomeus.com with your tent model, size, and year if possible.