What email address are you using? We have a fully staffed customer service, sales and tech department here 8AM-5PM PST Monday-Friday. Someone should have replied to your email.
Would you guys put my CVT cover on one of your awnings? =p
I have a CVT awning and I love it.
That said, I think that ARB does have one thing going for it that's really appealing, and that's the number of velcro straps it has to secure the awning to the horizontal poles. The CVT and Tepui awnings i have seen all have 3 securings straps on the sides. One in the middle, and one on either end.
The ARBs I have seen have 5 on each side. One on either end, and then 3 evenly spaced between them.
"Wow Alex, who cares? You're an idiot."
What this does is holds the awning REAL tight to the poles. It flaps around less, doesn't sag as much in the middle, and the wind won't put as much stress on the velcro and/or stitching with the tension being spread across 10 straps instead of just 6.