duanewhatley
New member
Just wanted to share my experience with filterheads.com. I ordered and received a kit for my wife's wj. Shipping was fast, got it in two days. Was well packaged in a boxed labeled fragile, even though ups smashed it on one end everything was intact. When I installed it I noticed that the lid that holds the filter in was loose and didn't even line up with the tabs that secure it, it just flops around. So emailed filterheads.com and explained the problem, this is what I received in return;
Duane,
The OE housing from the dealer (that we copied exactly) has the same design
flaw. *All of our housings are like this. *The cover will not fall off due
to the cowling that goes back over the housing.
Thanks,
David Carter
Quality/ Customer Service - Filters
FilterHeads.com
804-525-1438 direct line
804-545-6998 fax
I for one refuse to do business with a company that knowingly markets a flawed product.
Duane,
The OE housing from the dealer (that we copied exactly) has the same design
flaw. *All of our housings are like this. *The cover will not fall off due
to the cowling that goes back over the housing.
Thanks,
David Carter
Quality/ Customer Service - Filters
FilterHeads.com
804-525-1438 direct line
804-545-6998 fax
I for one refuse to do business with a company that knowingly markets a flawed product.