Hallmark motorized lift system closing unevenly

Montana Camper

New member
I accidentally overclosed the top on our 2009 Hallmark Milner (the button got pushed while packing up inside of camper). Now the lid is closing unevenly and, according to Hallmark, 1 of 2 things need to be done:
1) the blocks may be out of time and need to be retimed OR
2) the collar may need to be loosened and reset

I’m enclosing pics (hopefully this works) of the lift system and you can see how the torsion bars aren’t evenly spaced on the threaded bar.
Anyone know how to safely accomplish the suggested fixes from Hallmark? 06772B66-F02C-4AEA-9834-555636E95684.jpeg 432E3876-24EE-4877-A0D3-20F0A8A68A14.jpeg 13720C47-CDFB-4F71-93F2-127D2D8A1DC9.jpeg 95C183C6-C223-4B86-83D8-FBF749EA2E91.jpeg 5CF3F09A-DEBF-476E-B55A-813360D9833B.jpeg
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