How ARB just managed NOT to lose my business (rant over)

[EricGagne]

Time to edit the thread title?
:sombrero:

Maybe from "How ARB lost my business (rant)" to "How ARB Managed NOT to lose my business (Rant over)"

Now I have another problem. I got my FJ on a 4 year lease ending January 12, my dealer wanted to see me today to discuss my options..................I just changed it for a 2010 Tacoma TRD Edition. I have to remove my Awning and find a way to mount it on the Taco or on my M101 :sombrero:

 

[Mr. Leary]

Maybe from "How ARB lost my business (rant)" to "How ARB Managed NOT to lose my business (Rant over)"

Now I have another problem. I got my FJ on a 4 year lease ending January 12, my dealer wanted to see me today to discuss my options..................I just changed it for a 2010 Tacoma TRD Edition. I have to remove my Awning and find a way to mount it on the Taco or on my M101 :sombrero:

You can edit your thread title by editing your first post and clicking into the "Go Advanced" tab.

 

[EricGagne]

Done

 

[Mighty Dodge Ram]

Good to hear all is working out. I installed an ARB bumper on the MDR and ARB was helpful and patient when I discovered that 4WD Parts sold me the wrong fog lamp kit. Got that worked out quickly and then they helped me with several "dumb" questions. Top notch and responsive IMHO. :sombrero:

 

[Crikeymike]

The instructions for how to install the mosquito net are included with the awning owners manual, although there aren't close up photos.

 

[TangoBlue]

ARB handled this very professionally and I got confirmation that they will ship me a new mosquito net tomorrow. They'll use postal services and make it clear on the papers that it's a replacement under warranty so I won't have to pay any fees on delivery.

The service was polite, quick, professional. I like that they took my word for it when I said there was a problem and never asked me to prove it or to return it.

So no............ARB hasn't lost my business..............what's the price of that nice fridge again ?

I'm really happy this worked out for you -- I knew ARB would come through for you. I especially respect how you openly and gracefully reported your experience. Good on you.

 

[Hill Bill E.]

Done

I'm glad you changed the title!

The change caught my eye, and I'm thinking: "That doesn't make sense? That's not how it read before!"

So, becuase of the title change, I came back and read the rest of the thread:coffeedrink:

Glad everything worked out! Nice to hear a good story on customer service!

 

[EricGagne]

....and gracefully reported your experience.

Maybe not so gracefully on the first post but I tried to make amend

@Hill Bill E: I never hesitate to speak up when suppliers are bad but when one does that I think he must also have the honesty to say it when they're good.

ARB has been extremely good on this and they deserve all the praise that they've got in this thread and everywhere else.

 

[Hill Bill E.]

Maybe not so gracefully on the first post but I tried to make amend

@Hill Bill E: I never hesitate to speak up when suppliers are bad but when one does that I think he must also have the honesty to say it when they're good.

ARB has been extremely good on this and they deserve all the praise that they've got in this thread and everywhere else.

I agree! On my local clubs forum, we have a spot for "Praising & Cussing" of dealers, stores, vendors, etc.

We encourage positive feedback as well as letting others know of bad experiences.

As I'm sure you are aware, good news travels, but bad news travels like wildfire!!

I personally have never bought anything from ARB yet, but have read many a story of locker malfunctions (most I believe were install problems. or things ARB has corrected)

After hearing your story, and the experiences of others posting here, I wouldn't hesitate to do biz with ARB.

As goodtimes stated: "A customer who has had a problem with your product or service, which you quickly resolved for them = loyal customer"

HB :coffeedrink:

 

[cruiserlarry]

ARB is working with me on this.

They've asked me for complete address and they will see if they can ship me one that they took out of the box this morning and tested on a company's vehicle to make sure it's OK.

You guys were right about their service.

Glad to hear it. I've been selling their stuff for 26 years, and their service has always been top-notch. They care about their customers, and their reputation, and that's important when you sell stuff world-wide

 

[the dude]

Had the exact same issue this weekend with our net, brand new out of the bag, so I am glad to read that ARB is dealing with the situation.

Keep us updated. I haven't contacted ARB but will in the morning.