James Baroud or any RTT brand roof not aligning. Solutions?

[rohat]

Hello All,
My James Baroud RTT top of shell does not align with bottom causing rubbing and incomplete seal. Any solutions to this?
I could not see any adjustments with inside hinges.
I only ever open the rear making a wedge although there are hinges and pistons on the front.
model I believe is Espace Evolution.

James Baroud closing problem

The top does not align with the bottom of roof top tent. Any solutions?Also, the hooks do not close the lid tight enough to seal. Solutions?

youtube.com

Never been happy with this product. No response from customer service on other issues as well.

 

[plainjaneFJC]

Best of luck- I bought the el cheapo Topoak rtt off Amazon and it performs great

 

[James Baroud Tents]

Hi Roman,

We saw the video you shared about the issue when closing your tent, and we’re sorry to hear you’re experiencing this. We always try to support our clients the best way we can, and we’re sorry you didn’t have a good experience.

After checking with our internal team, we couldn’t find any previous records related to your case. To help us assist you in the best way possible, could you please reach out to us at customerservice@jamesbaroud.com?

It would be helpful to have a video showing a bit more context of the tent as a whole. This will help us better understand what might be happening and find the best solution for you.

Thanks for bringing this to our attention, and we look forward to getting this sorted out together.

Hello All,
My James Baroud RTT top of shell does not align with bottom causing rubbing and incomplete seal. Any solutions to this?
I could not see any adjustments with inside hinges.
I only ever open the rear making a wedge although there are hinges and pistons on the front.
model I believe is Espace Evolution.

James Baroud closing problem

The top does not align with the bottom of roof top tent. Any solutions?Also, the hooks do not close the lid tight enough to seal. Solutions?

youtube.com

Never been happy with this product. No response from customer service on other issues as well.

Hi Roman,

We saw the video you shared about the issue when closing your tent, and we’re sorry to hear you’re experiencing this. We always try to support our clients the best way we can, and we’re sorry you didn’t have a good experience.

After checking with our internal team, we couldn’t find any previous records related to your case. To help us assist you in the best way possible, could you please reach out to us at customerservice@jamesbaroud.com?

It would be helpful to have a video showing a bit more context of the tent as a whole. This will help us better understand what might be happening and find the best solution for you.

Thanks for bringing this to our attention, and we look forward to getting this sorted out together.