I, like many of you, are not fans of “Made in China” and will do as much as possible to avoid products from there. This can be very difficult in today’s “Global Economy”.
I had been looking at the Kelly Kettle and when I saw this posting I was immediately drawn in. When I saw the posting regarding it being made in China I was…well….bumbed out as I knew I would have to look for an alternative.
Never been one to go quietly, I decide to write to Kelly Kettle and have them tell me where they produce their product. Once given this information I was going to lodge my complaint and move on to my continued search.
This is the email from Kelly in its entirety;
Dear Paul,
Thank you for your mail.
My family has been involved in providing customers with our now famous
'Kelly Kettle' for 4 generations and we have built up an excellent
reputation for Customer Service which only a small family run business can
truly provide.
The 'Kelly KettleR' & 'Volcano KettleR' are registered Trademarks of our
Company and therefore only Kettles provided by us can be described by the
above terms and only items supplied by us can be considered Authentic.
Different parts of our Kettles are manufactured by Licensed Subcontractors
in Ireland, U.K. & within Europe. Completion, assembly, packaging &
shipping are all carried out in Ireland.
Our Kettles are Not made in China as I have recently read on a couple of
blogs. These are rumours that have been spread by a company which are
making copies of our kettles and unfortunately are trying to damage our
reputation. We don't get into bad-mouthing other peoples products as it is
ignorant and highly unprofessional. Rather, we like to concentrate on our
own business and developing our brand, new products and our famed customer
service levels even further.
Our service levels are second to none and if a problem occurs (in less than
1 in 1,000 units) due to human error as all kettle are hand spun, we
immediately respond and provide an appropriate replacement.
I trust this clarifies the situation for you.
Kind regards from Ireland,
Patrick Kelly
Director
(Fourth Generation of the Kelly's to bring you our Kettles)
Kelly Kettle Company
Newtown Cloghans,
Knockmore PO,
Ballina,
Co. Mayo,
Ireland.
Tel: ++353 96 76643
Fax: ++353 96 76644
Mobile ++353 87 2864321
info@kellykettle.com
www.kellykettle.com