Well, I'm happy to report that I was able to fix the leaking in the cooler.
I took out the black rubber gasket and I figured out that the groove in the cooler's lid where the black rubber gasket is inserted is sometimes a tiny bit too deep or too wide. I ran my finger inside of this groove...
Well, the leaking wasn't due to the black rubber seal. I exchanged the cooler at Walmart and got another one.
The replacement cooler is also blue and also leaks water on the opposite side when I tilt it sideways, but only a quarter as much as the first one. I'm just gonna strap it inside my...
Awesome reply. I got your email and I’m gonna try pulling up the black rubber seal when I get home tonight.
I will try to take pictures so that others can see if it works.
You are an excellent resource in handling customer issues.
The reason I asked about the roto molded OT 26-qt HP cooler being watertight is because mine leaks a lot of water immediately when you put it on its side. I sent an e-mail to customer support including a picture of the cooler and they told me it was not watertight. That didn't make sense to me...
Are the 26-qt ozark trail hp coolers supsposed to be watertight? I just bought one this week and I want to know if it falls on its side, will water leak out?