I'm interested in the Mini 9 as a Cruiser computer. I don't expect it to be fast at running applications. It is what it is, a mini notebook. It is meant to check email and surf the net while away from home.
I own a Dell XPS tower and one of their widescreen displays. I've been very happy with it for the past 17 months. I was also happy with the Sony VAIO this replaced. I've not had any problems with the Dell or applications until just recently when I upgraded from SP2 to SP3 on XP. I was smart enough to leave the Vista CD in the bottom drawer until they get the quirks worked out of it. I will say I did have an issue with my order originally and I too did not like dealing with the folks in India.
I applaud Go Daddy for having US English speaking agents located right here in the states as they are one of the few I've found recently who actually keep their phone support in the US.
I also own a Gateway laptop that really I've abused. It has been dropped several times. It has gone on probably 20,000 miles of roadtrips in very dusty environments. It has held up well. However, I have a friend who bought a Gateway laptop the week before I did and they cuss and swear if you even mention the name Gateway. It has been a real pain for them. I have the same feeling towards HP and Compaq. Really my Gateway should not have lasted as long as it has because it was the cheapest model and I've abused it. Would I buy another? I don't know, it all depends.
Someone mentioned that parts weren't replaceable on Dells. Well that depends upon the part and the model of the computer. I've had my XPS apart and almost every component can easily be removed for replacement. Of course the low line Dells are proprietary having all of the add on soldered to the motherboard. This isn't just a Dell deal almost every budget priced computer is built this way. Yes it makes them disposable. The difference in quality between a low level Dell and a top of the line is much different.
I think when folks start brand bashing they need to compare Apples to Apples, actually for computers I should say Oranges to Oranges. The levels and purposes need to be the same if they are to truly be compared. In the automotive end I'd use this as an example: Are we comparing a Ford Focus with a Toyota Land Cruiser? Obviously their purposes, prices, features, and quality are going to be much different. And for every diehard satisfied customer of one brand there will be someone who has had the exact opposite experience. It is usually the dissatisfied customer who roars the loudest. Every company will slip up once in awhile and have a fluke. How they treat you as a customer will determine whether or not you will buy from them again.
Back to the Mini 9, yep it is barebones and no frills. But look at the price. What other mini notebook can you buy for under $500? Really it isn't comparable to the other minis because it is almost half the cost of the others. I'm interested in it for mapping, GPS, internet and laptop. I think it might be the perfect match for that. The one item I wished they could squeeze in it is an optical drive. I'd love to be able to back up my photos in the field on a CD or share them with the folks I'm traveling with before we head home. I have little ones and I'd love for it to have that drive so I could use it as a mini entertainment system for my little guys on those 10 hour plus road trips. For me, that is the only place it seems to be lacking. I'm not sure those features will ever be available in this size and definitely not at the price point Dell has put the Mini 9 at.