goodtimes
Expedition Poseur
I rarely complain about retailers or suppliers...but these guys just pissed me off.
Expresscamaras.com has just given me the most trouble I have ever had when ordering anything on-line.
After placing an internet order, they want you to confirm via phone (no problem there).
While confirming, they try to sell you a bunch of other "stuff" (filter, hood, etc). No real problem...annoying, but everyone does it.
Next step is to tell you they can "upgrade" your order to this new and great product....made by someone else, for only a couple hundred dollars more than the original (in this case, from a $400 canon lens to a $600 sigma lens). Before letting you answer, they start changing the order, and try to move on before you question it. When you call them on it, the reply is "this is so much better of a deal, for only $200 more, OK". At which time they try to move on before you can even consider what they are saying. Sales guy speaks very fast, hard to understand, doesn't offer any real information. Only changes your order unless you object (as opposed to changing your order when you agree)
After finally getting the point across that you want what you ordered, and nothing more...they tack on shipping (which their website is advertizing as free), and insurance. The shipping is easy to deal with and fix...the insurance is BS. They won't ship unless you pay for their insurance, in this case, $50.
In the end, I cancelled my order, and will spend my money somewhere else. If you use them, be prepared...thats all I'm gonna say.
Expresscamaras.com has just given me the most trouble I have ever had when ordering anything on-line.
After placing an internet order, they want you to confirm via phone (no problem there).
While confirming, they try to sell you a bunch of other "stuff" (filter, hood, etc). No real problem...annoying, but everyone does it.
Next step is to tell you they can "upgrade" your order to this new and great product....made by someone else, for only a couple hundred dollars more than the original (in this case, from a $400 canon lens to a $600 sigma lens). Before letting you answer, they start changing the order, and try to move on before you question it. When you call them on it, the reply is "this is so much better of a deal, for only $200 more, OK". At which time they try to move on before you can even consider what they are saying. Sales guy speaks very fast, hard to understand, doesn't offer any real information. Only changes your order unless you object (as opposed to changing your order when you agree)
After finally getting the point across that you want what you ordered, and nothing more...they tack on shipping (which their website is advertizing as free), and insurance. The shipping is easy to deal with and fix...the insurance is BS. They won't ship unless you pay for their insurance, in this case, $50.
In the end, I cancelled my order, and will spend my money somewhere else. If you use them, be prepared...thats all I'm gonna say.
