Justin
I'm going to ignore that comment. Now that the congrats are over, let's move on. Since it appears that no one is really interested in anything but name calling, I guess it is up to us to start the discussion. As I noted in my second post, I have absolutely no problem competing with you. I'll summarize my first post as such: I have a much broader product line, a higher quality product line, a lot more experience, more technical knowledge, better prices and I can back all of that up. What do you have to say to that my fellow competitor?
Bill
GBR
I don't know either business or individual, but I do know KAM.
To be honest, right up until the above comment, I had thought the other posters were being unduly harsh, reading something into the thread something that had not been there (or I had blindly missed). I have seen waspish behavious on forums before where a mass of members have swarmed on one individual for the slightest of reasons. However, that comment cost you my sympathy and respect, and I suspect many others who
shared my ignorance of the characters or history involved.
What I do know is that logical and measured rebuttals from business owners are associated with high quality businesses who care about their customers, while oafish, arrogant and agressive rants are more frequently associated with companies who have a long list of dissatified customers, at least that's how it works on this side of the Atlantic.
The breadth of stock is not indicative of quality of the parts, as Paddocks Spares bear testament to (almost exclusively Britpart rubbish), nor is it indicative of good customer service, as John Craddock prove. Years of experience is not all that is required, though it is a useful ingredient - I have colleagues and managers with more years than me in my position, yet they have no idea of what they are doing and I (and others) have nothing but my contempt for their "professonal standards". The most important thing about making sure a business is good is
attitude.