Sorry for your luck. I have to question why did you not install the lift yourself? And how does having a AEV lift not effect ones warranty and another brand does?
2 reasons, weather and time. My garage is full of motorcycles and not large enough to accommodate the JKU, it's currently 11 degrees outside. Second reason is that I work 65-70 hours a week and this is my DD. My last JKU was done in the driveway in the summer when I worked a normal work-week and had time on the weekend to get it installed. As for the warranty, I know a lot can be argued that any lift shouldn't void any factory warranty but it makes things a lot simpler if there's an issue to say it was all factory warrantied and installed. With an enormous amount of time spent at work, a wife that has a crazy schedule as well, 2 teenagers to run around to activities, 3 dogs to tend to...I just want simple and easy. To me, the allure of swiping a card to have someone else do it was great and I believed I was avoiding all these headaches. So here's an overview of my situation with the Jeep/AEV dealer: Drop it off Monday, get a call on Tuesday that the rear passenger tire is too close to the control arm. I ask what is different since the spacer lift had no issues, I am told it's dangerous? Mention that I have a set of 1.5'' spacers I was going to return but could bring them by. I drive 45 min to drop off spacers, thread pitch is different so now they need to find proper open faced lug nuts. Called on Wednesday to pick it up. Get there, whoa, why is the bill so high? Um, not paying $300 for removing an old lift that was spacers and shock extensions only. Yeeeah, also not paying for a tire rotation considering the wheels come off to install the lift anyways. Bill is corrected, here's my card, thank you and see you in 500 miles to check it over. 2 miles down the road feels like all 4 tires are out of balance. Take it back and am told it was test driven for 15 miles, I call BS on that, please fix it. Put me in a loaner car and tell me they'll call me tomorrow with an update. Tomorrow comes, no call. I phone at 1pm and am told the tech is at lunch, they will call me shortly with an update. The service writer mentions a balancing problem with the tires, I ask how since they were all absolutely perfect and have only 3k miles on them? I am told she will call me shortly...never get a call. This morning...no call. I phone at 10am, please tell me what's going on with my Jeep? We left you a voicemail yesterday (they absolutely 100% did not, but I didn't even try to argue at this point). I am told the spacers had to come off and there's one tire that's not balancing right, they will call me back with an update. At 11am this morning I had enough, basically with my job if I don't pick it up around 1pm today I can't get it until next week, that's just not acceptable to me. I call and calmly state it doesn't take an entire morning to remedy a tire balance issue, I will be there to pick up the Jeep at 1pm today and it needs to be ready, what is the status right now? It's on the alignment rack again? I might need a track bar now? I AM FURIOUS. Understand guys, if they called me on Wednesday and told me there were some issues on the test drive and it will be another couple days, that's totally ok. It's the lack of communication coupled with the fact I seem to know more than they do about Jeeps that has me livid.
