I have searched but cannot find any direct information on how one goes about making a warranty claim on a pop-up truck camper that was purchased new and is still within the specified time frame. For four and a half years now I have been fighting with my camper manufacturer trying to convince them there is a structural defect in my camper. I have never been able to keep the camper securely fastened in the bed of my truck. Upon leaving the manufacturers site it took all of five minutes driving down city streets before the tie down system (turn buckles) they had installed was loose. As we were already delayed by half a day I was in a hurry to get on the road and never imagined all the problems that would ensue. I should have turned around immediately but didn't. But ever since then I have had issues. The primary one is that the camper moves around in bed of truck so I replaced the turn buckle system with Fast Guns about 6 months after I bought it. When securing the tie downs the side wall of the camper visibly compresses. To me this is an indication that the frame is compromised. The issues have continued over the years. Two interior doors - bath and one cabinet - will not shut without the Happijac feet on the ground supporting the camper from the four corners rather than it sitting in the bed of the truck. The bottom of the fridge visibly sticks out an inch or more than the top. The fasteners near the bottom are clearly visible and one can see that they are not securing the bottom of the fridge. And now the side windows have separated from the exterior wall and the manufacturers response to that is a garbage truck must have hit it.
I hesitate to post pictures or name a brand because my intent is not to tarnish the companies name. What I would like to know is how does one go about convincing a manufacturer that the unit they sold is defective and requires work that should be covered under warranty. In this case the warranty statement is a 5 year structural one. I believe there is a structural issue.
When I discuss my issues with them all I get is incredulous laughter and claims by them that I must be abusing the camper some how. This has been going on for years and now the camper is all but unusable. I know what I have put this camper through and I do not consider driving down graded forest service roads to be abuse, especially when this particular brand is marketed as an off-road camper and has been shown at the Overland Expo by the manufacturer to be driving through much nastier terrain than I have ever been in.
Any advice on how to proceed or stories of ones own experience would be appreciated.
Thanks.
I hesitate to post pictures or name a brand because my intent is not to tarnish the companies name. What I would like to know is how does one go about convincing a manufacturer that the unit they sold is defective and requires work that should be covered under warranty. In this case the warranty statement is a 5 year structural one. I believe there is a structural issue.
When I discuss my issues with them all I get is incredulous laughter and claims by them that I must be abusing the camper some how. This has been going on for years and now the camper is all but unusable. I know what I have put this camper through and I do not consider driving down graded forest service roads to be abuse, especially when this particular brand is marketed as an off-road camper and has been shown at the Overland Expo by the manufacturer to be driving through much nastier terrain than I have ever been in.
Any advice on how to proceed or stories of ones own experience would be appreciated.
Thanks.