Autohome no customer service
- Thread starter mep1811
- Start date
leucadiacruiser
Beach N Toys Chapter TLCA
Just spoke to Andrew at Autohome yesterday. I haven't given them my money yet - hopefully your situation will change and they'll get back to you. Curious what other folks experience has been before I buy. Sounds like they put in orders every eight weeks or so with 8 week wait time for delivery.
mep1811
Gentleman Adventurer
This is not the first time I've had an issue with them The last time it required a massive Internet shaming campaign to get then to respond. Many other people chimed in finding out they were not alone in their frustration.
Maybe ask Andrew about what kind of customer service he plans on providing. Ha ha
Maybe ask Andrew about what kind of customer service he plans on providing. Ha ha
leucadiacruiser
Beach N Toys Chapter TLCA
you and I corresponded here about your Overcamp - which is what I was contacting Autohome about - have you had issues with the Overcamp or is this a new order? Disheartening news as this product seems perfect for what I'm looking for.
mep1811
Gentleman Adventurer
There is a plastic fitting on each side of tent for the poles that hold the fly up. I had one break the first time I used the tent when the wind grabbed the fly. I asked Andrew about getting a replacement well over a year ago Nothing.
I asked about getting the awning and he sends me a Overcamp annex (no charge) but no poles . Worthless.
I spoke to the owner of another RTT company and he was amazed Autohome was still in business because they are know for their no existent customer service and take the money and run business model.
If someone else made an Over Camp type tent I would never deal with AutoHome again.
I asked about getting the awning and he sends me a Overcamp annex (no charge) but no poles . Worthless.
I spoke to the owner of another RTT company and he was amazed Autohome was still in business because they are know for their no existent customer service and take the money and run business model.
If someone else made an Over Camp type tent I would never deal with AutoHome again.
leucadiacruiser
Beach N Toys Chapter TLCA
Sorry to hear - looks like I'll continue camping on the ground for the immediate future.
chmura
Adventurer
Give them a call to get them to answer your questions. I called them once and asked them send me schematics on their tent to see where the mounting rails are located so I can see if it would work with my rack. They did send me the drawings.
I recently rented a medium airtop. My main concern was if I fit in one being 6'1". I fit fine in the airtop. I'm 75% purchasing one. The hard part now is choosing an AitTop or Extreme Model.
I recently rented a medium airtop. My main concern was if I fit in one being 6'1". I fit fine in the airtop. I'm 75% purchasing one. The hard part now is choosing an AitTop or Extreme Model.
mep1811
Gentleman Adventurer
Don't get me wrong I love the OverCamp. Nothing wrong with calling and asking about their customer service.
mep1811
Gentleman Adventurer
I've called and e-mailed for over a year. I just gave up and recently used my tent and I could not put the fly out. Just pissed me off again about their disinterest in their customers.
The only tent then have that is unique is the Over Camp otherwise there are much better RTT companies.
The only tent then have that is unique is the Over Camp otherwise there are much better RTT companies.
Lemsteraak
Adventurer
So, Autohome deserves a public shaming because they will not supply you with a $.25 part?
I had an OverCamp about 20 years ago and remember it being pretty rugged except for the part you are talking about. If I remember right, everything is designed to be repaired in the field ... anywhere, an expedition tent. There are least three work arounds that I know of. First, the eyelet should be an industry standard eyelet, so I would recommend going to a marine supply store like West Marine and bring along with the remnants of yours to matching up a replacement. Second workaround, the eyelet is pretty useless so I just drilled holes into the square steel support tubes behind the eyelets so the end of the awning supports fits snuggly, then the eyelet will just be a reinforcement. Third workaround, since the "awning" is really just the door, why not get a real awning for your OverCamp? Above your door is half a YKK #10 zipper sewn in so you can simply zip in your awning. If you can't get a zipper or awning from AutoHome, then go to an awning maker, supply store or sailmaker and show them the zipper above the door and they will make you whatever you want. You then set up the tent and zip in your awning or tent, it really is a very clever way to mount an accessory structure.
You are right about AutoHome in North America, they appear to only support their North American tents. It is a mystery to me why they don't bring in the fabric tents, Their Air Camping tent was an industry standard since the 50's. Might be wise to contact AutoHome in Italy for replacement parts if you need something special. They were nice enough to send me some parts in the Netherlands when I damaged my tent there.
I had an OverCamp about 20 years ago and remember it being pretty rugged except for the part you are talking about. If I remember right, everything is designed to be repaired in the field ... anywhere, an expedition tent. There are least three work arounds that I know of. First, the eyelet should be an industry standard eyelet, so I would recommend going to a marine supply store like West Marine and bring along with the remnants of yours to matching up a replacement. Second workaround, the eyelet is pretty useless so I just drilled holes into the square steel support tubes behind the eyelets so the end of the awning supports fits snuggly, then the eyelet will just be a reinforcement. Third workaround, since the "awning" is really just the door, why not get a real awning for your OverCamp? Above your door is half a YKK #10 zipper sewn in so you can simply zip in your awning. If you can't get a zipper or awning from AutoHome, then go to an awning maker, supply store or sailmaker and show them the zipper above the door and they will make you whatever you want. You then set up the tent and zip in your awning or tent, it really is a very clever way to mount an accessory structure.
You are right about AutoHome in North America, they appear to only support their North American tents. It is a mystery to me why they don't bring in the fabric tents, Their Air Camping tent was an industry standard since the 50's. Might be wise to contact AutoHome in Italy for replacement parts if you need something special. They were nice enough to send me some parts in the Netherlands when I damaged my tent there.
Happykamper
Explorer
I want to comment , but all I can say is .25 piece or $500 piece the company should at least respond. And the fact they respond well to AT Overland but not the one time one sell guy isn't very good, if that's what is happening here. But as I like everyone I have met at AT and quite frankly Clint is by far there greatest asset! I will defer to his " there's three sides to every story. But since we have heard one side, and the other side seems to not be talking .....I put my faith in the member having the problem.
Herbie
Rendezvous Conspirator
I can say that I've had nothing but fantastic customer service from Autohome US. I do know that they're busy folks, probably doubly so with the run up to Overland Expo, but I've never had any serious issues getting in contact with them. Are you using phone, email, or what? I've had good luck with both, but phone works best if you can be persistent. (They forward the phone to mobiles, and will answer when they're in-service.)