Keen stands behind their warranty; they handled it promptly and efficiently through their on-line return system. I'm now in receipt of my replacement boots 3 weeks later. Thanks KEEN!
Now, now... it's his army he can do what he wants. Judging by his recent amphibious training exercises Field Marshall Mark is covering all potential operational scenarios. :)
Let me help you wrap your mind around this. Anyone looking at purchasing these vehicles is likely not contemplating "saving up" for one... :coffee:
The rest of us will just look on, slack-jawed.
Wow... me too. Boots (Detroit Mid, steel toe) are only a month old, too. I'll report back how their warranty system, that I submitted my complaint to 3 days ago, handles this. Other than this I've had no complaints with their other products.
Dave's word is fact. I had a minor issue I perceived as normal wear and tear but he wouldn't hear of it... and had a new bag in the mail to me.
There is no finer customer service in the industry.
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