So a little bit of a backstory:
Back when I got the new tires, I went to the local Discount Tire I've been going to since I started driving. When I picked up the truck, I didn't realize their tech put the old wheels in the back standing up. Because of this, the first turn I took going home resulted in my passenger side camper shell partially popping out, like so:
I went back to Discount and the manager, who has been there for as long as I've been driving, said to get a quote and they'll try to make it right.
It took me a couple weeks to coordinate with Tom's Camperland, the place where I bought the shell, to get it in for repairs. When I took it there today, they fixed the weatherstripping for free, but mentioned the glass was no longer connected there at the frame since the adhesive had come undone. They cannot do the repairs there. I was recommended to use a thin bead of silicone to prevent possible leaks should they occur. Their repair job at $0 came out very nicely.
There is a small rip in the seal, but the creases are working their way out.
After talking to the guy at the shop, I ordered a new sliding window from Leer through them. Everything on the truck is pretty much 100% so I didn't want to cut corners. New window was $298 and some change. That was this morning.
About an hour later I went it with the receipt in hand. I met with the manager and showed him the receipt. He asked why a whole new window was needed and I explained the above with the leaks, not repairable..etc. He was very nice about it and said he had to make a couple calls (to a regional office or something similar I assume). He made a copy of the receipt, took my info down, and said he would have it solved by the end of the day and that my fiancee or I could come by later.
I was home not feeling too great, so when he called I sent my better half over. When she arrived, they gave her the $298 and change in cash. I was thoroughly impressed.