2012 Wrangler cylinder head failure

[GetOutThere]

Geoff,
That's exactly why I don't take my Jeep to the dealership. Terrible service.
I'm sure there are good dealerships out there, but they sure seem few and far between.

 

[codesertrat]

Geoff,
That's exactly why I don't take my Jeep to the dealership. Terrible service.
I'm sure there are good dealerships out there, but they sure seem few and far between.

And hopefully you never have to! I had no choice as I was not going to pay for a cylinder head myself.

I have contacted the dealer service manager via email regarding my experience, so I will see where that goes.

On a positive note, the with the new head on the engine the Jeep is noticeably peppier, smoother, and I have actually gained 3 mpg with around town driving (from 15 to 18). I guess I hadn't noticed the slow decline in performance from the compression leak due to the bad head. So that is cool!

The horn thing doesn't seem to work for to fix my buttons, i tried it several times this weekend.

 

[codesertrat]

Geoff,
I'm going to get this to the attention of a senior Customer Care rep.
That's really bad service and you don't deserve that.

Thanks, if you've got that ability, I'd love to talk to them!

 

[Hilldweller]

Thanks, if you've got that ability, I'd love to talk to them!

He's a cool guy and forwarded my message up the food chain.
He's not on this forum but there should be a Jeep or Ram rep that is.
Did you call Chrysler Customer Care yourself?

 

[kojackJKU]

I guess I have a very different relationship with my local dealer. I make an apt with them, Go on the road test with them, and tell them to fix what needs fixing, and they do it. They know at this point that I do my research etc if I have a problem. Like in my patriot, my CVT was acting horrible. I went with them, and said, no reflashing will fix it. It has to be replaced. I got a new cvt in 2 wks.

 

[codesertrat]

At this point, I have contacted the service manager of the dealer via a polite but factual email (so I could get all my concerns down in one place). I will follow that with a phone call today to discuss. Depending on the outcome, I may get Jeep Customer Care involved. I'm not sure what the dealer service dept can do to "make it right", but I just want them to acknowledge that they screwed up. I have already fixed everything myself, and frankly I don't trust the technicians to touch my Jeep anyway.

Kojack, as a service training instructor for heavy equipment, I have trained technicians all over the North American continent. I can honestly say that on the average, Canadian techs are head and shoulders above American techs in knowledge and skill, largely due to the excellent training, certification, and education system there for vocational trades. So if you have a good relationship with your dealer and trust the techs there to work on your backcountry 4x4, then that is a fine thing indeed.

 

[Jurfie]

Kojack, as a service training instructor for heavy equipment, I have trained technicians all over the North American continent. I can honestly say that on the average, Canadian techs are head and shoulders above American techs in knowledge and skill, largely due to the excellent training, certification, and education system there for vocational trades.

Wow, that's quite a statement; especially coming from an American! Absolutely no disrespect to US-trained techs (I've never had to deal with one), but I work at a technical/vocational school in BC and I'll admit that your observation gives me warm fuzzies.

 

[codesertrat]

I spoke with the service writer at length yesterday about my concerns, and he showed genuine shock and disappointment in what I had found. I got a sincere apology, and he said he is going to bring this to the service manager and the techs attention. He offered to have me bring the Jeep back in so they could fix things and take another look at the clutch and buttons.

I will probably let them take a look at it, but I'm certainly wary of any significant work which may be done in the future. I do feel that they would show some extra care if I come back.

So I guess at the end of this, I have a decent relationship with the service writer if something else comes up in the future.

Thanks to all for a great discussion!

 

[kojackJKU]

Yeah, my techs here, well two of them, Are great and know I know what im talking about. THey are the only two that work on my rig.

 

[toylandcruiser]

At this point, I have contacted the service manager of the dealer via a polite but factual email (so I could get all my concerns down in one place). I will follow that with a phone call today to discuss. Depending on the outcome, I may get Jeep Customer Care involved. I'm not sure what the dealer service dept can do to "make it right", but I just want them to acknowledge that they screwed up. I have already fixed everything myself, and frankly I don't trust the technicians to touch my Jeep anyway.

Kojack, as a service training instructor for heavy equipment, I have trained technicians all over the North American continent. I can honestly say that on the average, Canadian techs are head and shoulders above American techs in knowledge and skill, largely due to the excellent training, certification, and education system there for vocational trades. So if you have a good relationship with your dealer and trust the techs there to work on your backcountry 4x4, then that is a fine thing indeed.

Are you sure about Canadian techs being better than US techs?

This Canadian is ranting about how crappy Canadian dealers are and how a dealer from the U.S. helped him

https://www.youtube.com/watch?v=jT7brkEzQXY


Sent from my iPhone using Tapatalk

 

[codesertrat]

Are you sure about Canadian techs being better than US techs?

This Canadian is ranting about how crappy Canadian dealers are and how a dealer from the U.S. helped him

https://www.youtube.com/watch?v=jT7brkEzQXY


Sent from my iPhone using Tapatalk

LOL! That's why I said "on the average". Good and bad techs are everywhere, it's just been my experience that the Canadians seem to use better vocational screening, education, and training to tip the percentages more to the "good" side compared with the U.S.