I had my meeting with Toyota and an Arbitrator. It was an interesting experience. The quick over of how it all worked is: you start your claim with the NCDS, the NCDS reviews your claim to see if it is worth carrying forward to arbitration. My claim was deemed worthy. NCDS ask you how you would like the arbitration to do be done (in person, through written correspondence, or over the phone), I chose in person. NCDS then asks what type of location you would like to meet at (dealership or neutral), I chose neutral. Once all of that is taken care of you are asked to submit all the "evidence" you have that relates to your claim. This was pretty quick and easy for my case. Toyota then submits their rebuttal. Everyone involved gets copied on everything. After all that, you are assigned an arbitrator and a meet location and time.
The meeting was very quick, took about 25 minutes. This is my first time doing anything like this, so it was interesting. The meeting started off with introductions, then the arbitrator asked me to present my case. I gave the arbitrator the verbal run down of what my case was, backed with all my documents. I do think I missed mentioning some of the Lemon Law buzz words, but I think I was accurate in my description. The gentleman representing Toyota then stated that my vehicle is operating within Toyota specifications and said I didn't have an issue. I asked to see the specifications for speedometer tolerance, which he then stated be just had an email from one of his engineers that said there is a government guideline of +/- 5 mph for speedometer accuracy. The gentlemen wasn't able to provide who's guideline this was or an identifier number for this guideline. I provided the arbitrator with the SAE specification that I was using. The gentleman then stated that my chassis dyno test was irrelevant because it was not done at a Toyota facility. I did remind the gentleman that Toyota picked and paid for the test to be done at the third party facility. Things were pretty much left at that.
The arbitrator asked if we had anymore evidence to show, we both said we were done. The meeting ended and we are supposed to get the arbitration decision by mail.
Like I said, it was an interesting experience.
-Wes