BritKLR
Kapitis Indagatoris
Norcold DE0041 Update:
So, after talking with Norcold Warranty Services (no help or real customer service), RV refrigerator Tech (Camping World and Marine something +/- $200 for a service call, not including repair and they couldn't guarantee a repair..), googling everything (Norcoldguy.com $79.00 just to answer a question....) and electricians....nothing. Remember this was a brand new, out of the box AC/D.C. $1,000 Fridge. Well,I went back with an AC/D.C. Meter and checked every connection. Good. It went back to the installation instructions and went step by step. Good. The electrical schematics was in the owners manual, not the installation manual and ran every wire. Good. Wait for it....the schematics showed a ground wire that isn't in the installation manual and isn't included in the wiring kit. So, it appears when the fridge was slid into its cabinet location the bottom metal frame touched a camper frame mounting bolt (frame grounding it) so on day one it worked. But as it drove down the road the fridge shifted a little "ungrounding" it and stopping from working. So, a .25 cent piece of wire and connectors grounded to the frame and boom... the dam thing freezes ice cubes! I'm sure the electricians in the group can explain why this is the case, but I'm still frustrated and embarrassed about how simple this issue was and the lack of customer service from Norcold...time to have a cold beer. Cheers!
So, after talking with Norcold Warranty Services (no help or real customer service), RV refrigerator Tech (Camping World and Marine something +/- $200 for a service call, not including repair and they couldn't guarantee a repair..), googling everything (Norcoldguy.com $79.00 just to answer a question....) and electricians....nothing. Remember this was a brand new, out of the box AC/D.C. $1,000 Fridge. Well,I went back with an AC/D.C. Meter and checked every connection. Good. It went back to the installation instructions and went step by step. Good. The electrical schematics was in the owners manual, not the installation manual and ran every wire. Good. Wait for it....the schematics showed a ground wire that isn't in the installation manual and isn't included in the wiring kit. So, it appears when the fridge was slid into its cabinet location the bottom metal frame touched a camper frame mounting bolt (frame grounding it) so on day one it worked. But as it drove down the road the fridge shifted a little "ungrounding" it and stopping from working. So, a .25 cent piece of wire and connectors grounded to the frame and boom... the dam thing freezes ice cubes! I'm sure the electricians in the group can explain why this is the case, but I'm still frustrated and embarrassed about how simple this issue was and the lack of customer service from Norcold...time to have a cold beer. Cheers!
