prasta
New member
Crossposting from IH8Mud for additional reach.
Anyone have a contact at Front Runner, or maybe they have a presence on 'Expedition Portal'?
The slimline rack on my 200 series has had some issues with the finish oxidizing in a couple spots, reached out to customer service, and they passed me off to an account manager that covers their vendor relationships (I purchased the rack from CarID, since I had a coupon code) and after a couple rounds of back and forth, requesting information I had already shared with them, they've gone completely dark.
I do realize that things are wacky these days (supply chain, inflation, our pets heads are falling off, yada yada) but damn it sure feels like they are telling me to pound sand, without telling me to pound sand. I looped Customer Service back in, fearing that I had been set adrift in an overworked account managers inbox, so hopefully some representation in their CS software will get me back on their radar.
Has anyone had a similar experience or recommendations on where to go next?
Anyone have a contact at Front Runner, or maybe they have a presence on 'Expedition Portal'?
The slimline rack on my 200 series has had some issues with the finish oxidizing in a couple spots, reached out to customer service, and they passed me off to an account manager that covers their vendor relationships (I purchased the rack from CarID, since I had a coupon code) and after a couple rounds of back and forth, requesting information I had already shared with them, they've gone completely dark.
I do realize that things are wacky these days (supply chain, inflation, our pets heads are falling off, yada yada) but damn it sure feels like they are telling me to pound sand, without telling me to pound sand. I looped Customer Service back in, fearing that I had been set adrift in an overworked account managers inbox, so hopefully some representation in their CS software will get me back on their radar.
Has anyone had a similar experience or recommendations on where to go next?
