I haven't read the warranty page and your speculation is wrong. Battle Born isn't a massive company with convoluted communication procedures between departments...which I see as a great reason for dealing with them. When I spoke with them on the phone on Jan. 24, they initially said they would send me a shipping box so I could return the battery to them for service. Within seconds, he said that Sean was "standing right next" to him and advised that they would "make it easy" on me by sending a new battery to me and that I could use that box for returning the defective battery. Now that is great customer service, I thought. Still waiting... but plan to call them again on Monday. I've run my own business for 42 years and have stayed in business, in part, because when I tell my clients something, they can count on it being done...and I've never ignored an email from a client, much less numerous emails.
In my emails, I have simply asked for an estimate of a shipping date and/or a tracking number, 3 or 4 times. No response. If they responded that the battery replacement shipment would have to be approved by two lawyers, four departments and the company dog and would ship in 2 days, 2 weeks, or 2 months, I would make plans accordingly and most likely would not have posted anything. But when there were problems on two occasions with their battery (one possibly heat-related and the other cold-related), and they did not follow through on what they said, and they stopped responding to emails, I posted something about the experience. Their website has indicated that the battery has been in stock since my initial conversation with them...and I received the first battery 2 days after placing the order.
