I spoke with them on the phone over 2 weeks ago about the problem. That is when they told me they would send a new battery. They have not. No response to emails asking for a tracking number or shipping date since. How I choose to contact them is irrelevant. The bottom line is that they indicated there were problems with some of their batteries "shipped last Spring." I assume they have fixed those problems...but have no way of knowing. My Odyssey battery worked in the ArkPak for about 2 years...and still works. The $900 Battle Born battery failed twice in less than a year and is still useless. Would you recommend it?
The reason I'm engaging in this dialog, is that I read your
original complaint and thought to myself:
Wow, that's a really different experience than I've had with Battle Born.
Most of my interactions have been via telephone support and all have been positive. I figured after reading your account:
Wires got crossed somewhere in the communications or inside the company... he should call them!
In the end it's obviously your choice on how to proceed. You indicated
how I choose to contact them is irrelevant. Maybe. It ain't working to your satisfaction yet. I just find it odd that you seem unwilling to be proactive about solving your problem with the vendor, but you will come here and complain that the vendor is acting in bad faith with you. Particularly when you haven't taken what I feel are sensible and relatively low effort steps to call them since your emails aren't having the desired effect.
The
warranty page describes a process for replacements, returns and refunds. What you describe they offered doesn't follow that process. Not saying it didn't happen, just suggesting maybe your arrangement didn't make it to the warranty dept. Who knows, maybe they are waiting for a battery to be returned before shipping out a replacement... it's pure speculation on my part. My point is consider Hanlon's razor:
Never attribute to malice that which is adequately explained by stupidity (on Battle Born's part).
If you do come to a final conclusion that they are not honoring the warranty, by all means please tell us. That would be really good consumer info to disseminate. If you have already come to that conclusion, I would suggest (based on what you have shared to date) that you aren't trying hard enough.
...and since you asked: Would I recommend a Battle Born battery? Based on my experience:
Yes! It's a great piece of tech and in my experience it does what they say it will do. I'm sorry your experience to date has been different, but I think you can still affect that outcome.
