This is one of the reasons I in a love/hate relationship with sponsorship when I comes to Disabled Explorers.
What do I do when a company offers a product as a sponsorship and that product fails?
Do I be honest with the public that holds an expectation that I be honest and protect them from wasting hard earned dollars?
Or do I keep quiet to protect the sponsor who holds an expectation that I help them sell more product?
Do I risk future donations from the public if they find I wasn't open about the failures?
Do I risk future sponsorships from companies that don't want to risk me telling about product failures?
Well in the end I have to be honest with myself more than anyone else and it has been eating me up on this issue in particular.
I really like Mario & Martyn a ton, they are great guys and have done a ton to build up the Overland Industry. But I also have experienced problems with Adventure Trailer products and due to how much I like them I have kept quiet, as have others. And in the end I think that hurts all of us...them, customers and the community.
On our Disabled Explorers Camino del Diablo (Devils Highway) Desert Solitude Adventure we needed a way to haul our borrowed ActionTrackchair (tank treaded electric wheelchair)
James - TrailMonkey was kind enough to loan us his new Adventure Trailers motorcycle trailer. This thing is amazing. Meant to haul at least 2 dual sport moto's, has a water tank, batteries and the AT off road suspension. And that was a super kind gesture of his to loan us a pretty new trailer that he paid very good money for!
The ActionTrackchair weighs 350lbs so I don't think we overloaded the trailer it is was being pulled by J Brandon who is a very capable driver, not a mad man like I can be
But when J came across the radio to say that the trailer wheel just passed him I knew we had trouble.
But luckily we had another Adventure Trailer owner Justin-Gear along with his trailer and not only did he find the parts back along the trail but he was able to help with the repair. His knowledge came about because he had had failures with his trailer.
We were able to use a Sat phone to try and reach out to Mario, Martyn or anyone at AT, honestly I can't remember if we got through as I was pretty freaked out. Being in charge of the trip, making sure we got the disabled participant home safely, not wanting to tell Jame the trailer was destroyed, being told by my trip mates that I shouldn't tell this story in public...way too much pressure for something that was supposed to be a great time for our participant.
Now I have used and abused alot of products and found them amazing like the ARB X-Jack that we used on this mis-adventure and many time since
And having paid full price for it I know that when I say it is great I really mean it, and if it ever fails I can say so with no ethical concern.....that isn't always the case with sponsorships, especially as a small non-profit.
On the Overland Training Baja Trip we had the AT Teardrop which I believe was the prototype. Before we crossed into Baja the suspension failed and it had repeated failures while I was with the main group.
I can't speak to the exact nature of the issues as that will be up to Graham or someone else who actually worked on it.
I know that another Baja trip done by a media group had major suspension failures (I will leave it up to those people to chime in or not as per their relationship with AT).
Now I really really like Mario & Martyn, and many other people do also. And sometimes we want to protect those we like from anything negative. However I think not making these issues public have hurt everyone in the long run.