Railvan
Adventurer
As an owner of multiple companies I fully understand and can see how something like this can "slip through the cracks" either be it by a bad day, bad judgement by employees, or lack of skill on a fundamental level. All of my companies have had a "bad day", and as a service based business a black eye incurred by poor performance is something that I try to avoid at all costs as one bad experience such as yours cannot be washed away nearly as quickly as it is incurred. No matter how hard any one company tries, as long as their is a human element involved in the creation of a product or final service rendered there will be issues with quality no matter how hard the company strives to be at the top of their game at all times.
...it would be great to one day log in and not have my hopes dashed of seeing some epic builds or incredible overland van platforms by seeing this thread at the top of the list every day. Sorry for the long post, and please give me a minute to put my flame suit on...
No need for the flame suit. Your post might be the most rational of all in this thread. Your expression of how hard it is for a company to keep things on the straight and narrow and not have one event give them a black eye for years (with posts on the 'net that won't die) is right on and refreshing to read.
I have debated posting in this thread, and until now have chosen not to, but yes, I'd love to wander through Expo looking for SMB related threads (like I do almost daily) and not have this be the top one!