Hi
Just thought I would let others know how disappointing I have been with the customer service, or lack of, from Earthroamer. I have sent them 3 emails with varying requests for information on 2 March, 15 April and 27 April and I have not yet had one reply. We are planning on purchasing a truck to use as our permanent home for worldwide travel and whilst we might be in Australia we will purchase the most suitable truck for our needs from wherever in the world it happens to be made. Earthroamer have now most definitely been ruled out from being on our shortlist. They were borderline anyway as after reading the blog of ******** Smith who travelled with an Earthroamer across regions we intend to visit and had numerous small and major issues with the truck along the way their trucks don't seem to be made to handle rough conditions encountered in some parts of the world.
All I can say is really poor form.
Liz
Just thought I would let others know how disappointing I have been with the customer service, or lack of, from Earthroamer. I have sent them 3 emails with varying requests for information on 2 March, 15 April and 27 April and I have not yet had one reply. We are planning on purchasing a truck to use as our permanent home for worldwide travel and whilst we might be in Australia we will purchase the most suitable truck for our needs from wherever in the world it happens to be made. Earthroamer have now most definitely been ruled out from being on our shortlist. They were borderline anyway as after reading the blog of ******** Smith who travelled with an Earthroamer across regions we intend to visit and had numerous small and major issues with the truck along the way their trucks don't seem to be made to handle rough conditions encountered in some parts of the world.
All I can say is really poor form.
Liz