Exploration Outfitters - Gone Dark

[robtbritn]

Anyone know the status of Exploration Outfitters in Oklahoma? Have been trying to contact them for the last several weeks, phone calls & emails with no luck.
Backstory, I placed an order with them for a Patriot Camper back in March with a $5,800 deposit with December ETA for delivery. Cancelled the order in July when I bought a used one locally. Exploration Outfitters charges a $1,500 cancellation fee and 90 day holding period before refund will be sent. After the 90 day hold I was told they were mailing me my refund check, that was a month ago and still have not received refund. The phone goes to voicemail, no reply from emails...I'm starting to fear the worst.

 

[ttengineer]

Have you tried reaching out over social media?


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[robtbritn]

Have you tried reaching out over social media?


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Thanks that's a good idea. I just tried to post on their Facebook page but my message disappears and does not post.

 

[EPO]

Very sorry to hear this. I have gotten to the point that I highly highly prefer to purchase locally as my patience with the outdoor "industry" has worn out. I could make an exception only after going to visit the shop itself, meeting the owners, small deposit up front and if emails and phone calls are answered. Dealt with a company previously that did not act appropriately and have no use for it anymore.

 

[mangymarmot]

Anyone in Oklahoma been by their office/store? Lights still on..?

 

[ttengineer]

Try their instagram

https://instagram.com/exploration_outfitters?igshid=YmMyMTA2M2Y=

I’d also email patriot to see if they are still a dealer.

Here is the owners Facebook page as well.

https://www.facebook.com/matt.green.585

He posted 3 days ago, so he’s active.

Here is the instagram of some new company they have going on:

https://instagram.com/exodus_mfg?igshid=YmMyMTA2M2Y=

And their Facebook page:

https://www.facebook.com/exodusmfg

I saw your comment on Exploration Outfitters page as well. You have to go to the community tab to see it.

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[mep1811]

Make a complaint with the BBB.

 

[robtbritn]

Try their instagram

https://instagram.com/exploration_outfitters?igshid=YmMyMTA2M2Y=

I’d also email patriot to see if they are still a dealer.

Here is the owners Facebook page as well.

https://www.facebook.com/matt.green.585

He posted 3 days ago, so he’s active.

Here is the instagram of some new company they have going on:

https://instagram.com/exodus_mfg?igshid=YmMyMTA2M2Y=

And their Facebook page:

https://www.facebook.com/exodusmfg

I saw your comment on Exploration Outfitters page as well. You have to go to the community tab to see it.

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Thanks for taking the time to put these links together, good information and very useful!

 

[ROA-OFFROAD]

Not sure what's happening, but please reach out if any patriot owners need support in the USA and are unable to reach EO.

 

[robtbritn]

Matt, the owner of Exploration Outfitters contacted me today to get this cleared up. Appreciate him owning up to the mistake and making it good.

Side note, Matt is not affiliated with any other companies that were mentioned in prior post.

Anyway it's a good day, really glad to get this cleared up!!

 

[Dendy Jarrett]

I've removed references to other companies from this thread. I thought it important for folks to know that there are companies that stand by their policies and do take care of their customers. I'm not making excuses for anyone, but do know, that if you own a small business, it can be tough to stay on top of things like you (most likely) know you should. Good on Matt for stepping up.

 

[EPO]

I've removed references to other companies from this thread. I thought it important for folks to know that there are companies that stand by their policies and do take care of their customers. I'm not making excuses for anyone, but do know, that if you own a small business, it can be tough to stay on top of things like you (most likely) know you should. Good on Matt for stepping up.

Thanks for editing mine DJ, not a problem at all. Glad it's working out for those involved.

 

[Eric Edwards]

Matt, the owner of Exploration Outfitters contacted me today to get this cleared up. Appreciate him owning up to the mistake and making it good.

Side note, Matt is not affiliated with any other companies that were mentioned in prior post.

Anyway it's a good day, really glad to get this cleared up!!

Would you happen to still have his contact information?

 

[robtbritn]

Would you happen to still have his contact information?

Eric, I sent you a PM with some contact info.

 

[BYOEoverland]

Hi Rob. I know this issue was from a year and a half an ago, but would you happen to have contact information for Matt? Thank you.