Captm
Adventurer
Just wanted to give a shout out to FWC.
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Below is from my post at http://www.wanderthewest.com/forum/topic/8366-our-2014-fleet-shell-build-out/page-4
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FWC ROCKS and now I'm back to the build as I picked up our NEW Fleet today from American RV.
You may recall that in post #27 I said that I came across a problem that needed to be resolved at FWC.
The shell went back to the factory, was repaired and delivered to my house in a pretty quick turn around.
I really was pleased that it was taken care of so fast -shows a commitment to customer satisfaction.
However I wasn't impressed with the repairs and expressed my concerns with Brenda (who now has Terry's old position). She explained that the owner, Tom, was out of town and unreachable. Brenda then asked if I could wait until he returned to discuss the issue. Brenda touched base with me a several times during the week then asked if I would be available for a conference call that Friday. I don't know about the rest of you but I equate conference calls with negotiations and not fun ones at that. Tom called at the scheduled time and after a minute of pleasantries offered to build a new Fleet Shell for me - no fuss, no dickering but rather
"I want to make you, the customer, happy".
I really am impressed, how many companies and their owner would step up like that?
Thanks to Tom, Brenda, Stan and the FWC family for doing it right!
A happy camper
-
Below is from my post at http://www.wanderthewest.com/forum/topic/8366-our-2014-fleet-shell-build-out/page-4
-
FWC ROCKS and now I'm back to the build as I picked up our NEW Fleet today from American RV.
You may recall that in post #27 I said that I came across a problem that needed to be resolved at FWC.
The shell went back to the factory, was repaired and delivered to my house in a pretty quick turn around.
I really was pleased that it was taken care of so fast -shows a commitment to customer satisfaction.
However I wasn't impressed with the repairs and expressed my concerns with Brenda (who now has Terry's old position). She explained that the owner, Tom, was out of town and unreachable. Brenda then asked if I could wait until he returned to discuss the issue. Brenda touched base with me a several times during the week then asked if I would be available for a conference call that Friday. I don't know about the rest of you but I equate conference calls with negotiations and not fun ones at that. Tom called at the scheduled time and after a minute of pleasantries offered to build a new Fleet Shell for me - no fuss, no dickering but rather
"I want to make you, the customer, happy".
I really am impressed, how many companies and their owner would step up like that?
Thanks to Tom, Brenda, Stan and the FWC family for doing it right!
A happy camper
