I know what you are referring to as "operating them correctly" but lets be honest, a storage box should not have latches that must be "operated correctly" for them not to break. I don't need another thing to try to "train" my wife to do properly while we are setting up or breaking down camp. haha. (yea, right!)
RE: Replacement latches - I find that one of the most annoying things of all. "The latches on our $50 plastic boxes are shite, so you need to spend another $20 per box (plus $10 shipping) for them to operate properly. I'd be embarrassed and ashamed to say that about any product I was trying to sell!
Agree on the skepticism regarding the new latches - thus my original post!
. Don't get me wrong - I think FR has some neat and innovative products, and I'm grateful to have found the "Goldilocks" storage box for my situation. I just would like a bit more assurance on this new version before I plunk down a wad of cash.