The thing about custom campers ....
My 2 cents ... When camper companies cater, completely to the customer ( I want this , I want that, at any expense) They can't really get any thing right. Not that it applies to this situation, leaking and paint problems are unacceptable.
After reading this post, I completely understand why a company like FWC limits the amount of custom work they do so they can maintain quality. They can apply the lessons they have learned over the years to produce a truly quality product.
To the OP, I became obsessive about a pop up TC after returning home from the sandbox. (Something about that place made me appreciate the simple things) I decided to fore go fancy-for quality and dependability I think that's what made the vehicle we drove in the sandbox dependable (for the most part
. The more gadgets we put on our camper the more headaches can occur. The boys at ATC painted me a picture in this regard.
After, a kerbillion hours of research and visiting FWC/ATC factories, they were clear on what worked and what did not. FWC pointed out that that aluminum siding while not aesthetically pleasing to some but it was durable and easy to repair. Little tid bits like this in my view were invaluable because I take my TC off the beaten path.
I feel awful about your experience with Pheonix .... I know that you being a soldier, you will pick yourself up, dust yourself off, And carry on. Thank you so much for your post, I have taken a lot from it. More importantly, thanks for you're service.
Hope to run in to you on the road!