I trimmed the u bolts up and noticed the shock leaking from the reservoir. I contacted Headstrong Off-road and this is what I have to do to get a replacement:
I am so extremely sorry to hear that you are experiencing an issue with your Bilstein shock. Unfortunately even though it is brand new it will still be treated as a warranty claim. Bilstein has changed their warranty procedures so they like you to come to us now instead of going directly. The issue with that is they want to still have final say if they are going to warranty it or not. At this point we need you to send us extensive pictures of the shock, shaft, entire body, upper, and lower mounting points. This way we can do a “pre-inspection” of the shock to make sure that there isn't anything glaring that would prevent it from being covered under warranty. Then the shock will have to be sent back to us so we can work with Bilstein directly on the warranty. Once they rule on whether it is warrantable or not we pass that information on to you. If they approve the warranty claim, then we send out a replacement to you. The other option is we charge you for the replacement and send it out right away and then you put the damaged shock in the new box and send it back to us for inspection. If the old shock is deemed warrantable then we refund you the amount paid for the new shock minus shipping. Usually either way, the shipping of the damaged shock to come back is not covered as well as the initial costs incurred to ship the product out to you will not be refunded as well. One thing that we have added is that the process for you to return the damaged shock to us should not take more than 30 days from the time you receive the new shock. If it takes longer for you to return the shock to us then we will have to also charge you the credit card fees which are 2.9% and $0.30 per transaction. We have had too many people take months to return the shocks to us which now creates more fees for us to incur. Since that is the case we are now having to pass these fees along for people who are taking an excessive amount of time to return the defective shock.
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