Good Evening Ladies and Gentlemen,
I would like to share with you a most excellent experience. I recently ordered a half dozen items from two companies in NZ, Ecowool and Swazi. Both provided excellent customer service, pricing and communication and the products are just fantastic, especially the Swazi items.
Further, I benefited from the USD/NZD exchange rate and picked up over $600 NZD worth of gear for around $450 including free shipping on some items.
From Swazi, I order their 4WD pants and Molesworth Jacket. Both are VERY warm, even in the 20*F weather we have been having recently. I plan to use them as an outer layer or mid layer, depending on weather conditions, mostly for camping, hiking and backpacking. The jacket is very smart and could easily be worn with business casual clothes. Construction is top notch and while these items are certainly not "cheap" from a pricing standpoint, quality items never are. I have chosen to "invest" in quality gear and clothing and ditch all of the miscellaneous bits and bobs I have knocking around.
When I received the shipment from Swazi, the bag had been opened, I presumed by US Customs. It turns out, however, that someone helped themselves to my Merino gloves and resealed the bag with something other than US Customs tape. Swazi were excellent and shipped out a second pair of gloves the next day, despite the fact that it was no fault of theirs the gloves went missing.
From Ecowool, I ordered my base layers (long underwear, long and short sleeve shirts) and a Merino and Possum beanie hat. The package was well sealed and items were wrapped in tissue with a retail type packaging underneath. One of the shirts had a few small holes that could only be seen after donning the garment. I took a picture and emailed Ecowool. They replied immediately, sent out a replacement the next day, apologised and stated no need to return the damaged items.
Excellent products and service all around, from a company half way 'round the world no less. I make a concerted effort to purchase from small businesses in the US, Japan, Scandinavia and Commonwealth Nations and and it certainly paid off this time.
I will try to get some photos up, but all of the garments are black in colour, so I am unsure how they will photograph.
Cheers
PS: for those who are unaware, Merino wool is one of nature's finest materials for clothing. Open your favourite browser and get to reading.
I would like to share with you a most excellent experience. I recently ordered a half dozen items from two companies in NZ, Ecowool and Swazi. Both provided excellent customer service, pricing and communication and the products are just fantastic, especially the Swazi items.
Further, I benefited from the USD/NZD exchange rate and picked up over $600 NZD worth of gear for around $450 including free shipping on some items.
From Swazi, I order their 4WD pants and Molesworth Jacket. Both are VERY warm, even in the 20*F weather we have been having recently. I plan to use them as an outer layer or mid layer, depending on weather conditions, mostly for camping, hiking and backpacking. The jacket is very smart and could easily be worn with business casual clothes. Construction is top notch and while these items are certainly not "cheap" from a pricing standpoint, quality items never are. I have chosen to "invest" in quality gear and clothing and ditch all of the miscellaneous bits and bobs I have knocking around.
When I received the shipment from Swazi, the bag had been opened, I presumed by US Customs. It turns out, however, that someone helped themselves to my Merino gloves and resealed the bag with something other than US Customs tape. Swazi were excellent and shipped out a second pair of gloves the next day, despite the fact that it was no fault of theirs the gloves went missing.
From Ecowool, I ordered my base layers (long underwear, long and short sleeve shirts) and a Merino and Possum beanie hat. The package was well sealed and items were wrapped in tissue with a retail type packaging underneath. One of the shirts had a few small holes that could only be seen after donning the garment. I took a picture and emailed Ecowool. They replied immediately, sent out a replacement the next day, apologised and stated no need to return the damaged items.
Excellent products and service all around, from a company half way 'round the world no less. I make a concerted effort to purchase from small businesses in the US, Japan, Scandinavia and Commonwealth Nations and and it certainly paid off this time.
I will try to get some photos up, but all of the garments are black in colour, so I am unsure how they will photograph.
Cheers
PS: for those who are unaware, Merino wool is one of nature's finest materials for clothing. Open your favourite browser and get to reading.
