When stuff comes back broken, do you charge the customer for that?How much flexibility and free time do you have? I rent 3 smbs out on outdoorsy. It works great but we spend a bunch of time doing it. People bring them back filthy and with broken stuff and you have to fix it and gave it prepped for the next guy. That said, we made $20k on one van in a year. So we bought more. That’s renting them nearly full time though at $100-125 a night. The vans I see that are more than that spend a lot of time sitting.
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When stuff comes back broken, do you charge the customer for that?
Is there a deposit or are you just eating those costs?
Thanks for the detailed info Grampswrx.Depends on what it is. If it’s a maintenance item, then we pay for it. We have only had a couple instances where it was clearly the renters fault. Instead, everything just wears out faster because people aren’t as gentle or thoughtful as I would be.
For example, we had a bolt fail on my spare carrier. It dented the rear door, bent the spare carrier and only the trasharoo saved the spare from being lost on the road. It didn’t seem like a bolt failure should be charged to the customer. But I had to find a new door, have it put on, get a new spare carrier (upgraded to aluminess) and I had 2 weeks to do that. Overall, it cost me about $900 not including anything for my time. The rental made me $1300 total. So I still made $400 but I spent 6 hours at a junkyard on a Saturday trying to find a door and got lucky that I found a used spare carrier that week. Otherwise I would have been spare-less until aluminess could build a new one. The alternator also failed on that trip. I had it replaced by a shop on the road with a used one and that one then failed after another 2 weeks. This is on a 93 smb. We have newer ones that are better, but you’re just using them much more often. We are putting 15-20k Miles a year on them. Not the 5-10k they often see.
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How much is the deposit (damage, cleaning etc) and how do you deal with insurance? Breakdowns during their trip?I am just assuming that I would rent it for 75 nights a year.