Depends on what it is. If it’s a maintenance item, then we pay for it. We have only had a couple instances where it was clearly the renters fault. Instead, everything just wears out faster because people aren’t as gentle or thoughtful as I would be.
For example, we had a bolt fail on my spare carrier. It dented the rear door, bent the spare carrier and only the trasharoo saved the spare from being lost on the road. It didn’t seem like a bolt failure should be charged to the customer. But I had to find a new door, have it put on, get a new spare carrier (upgraded to aluminess) and I had 2 weeks to do that. Overall, it cost me about $900 not including anything for my time. The rental made me $1300 total. So I still made $400 but I spent 6 hours at a junkyard on a Saturday trying to find a door and got lucky that I found a used spare carrier that week. Otherwise I would have been spare-less until aluminess could build a new one. The alternator also failed on that trip. I had it replaced by a shop on the road with a used one and that one then failed after another 2 weeks. This is on a 93 smb. We have newer ones that are better, but you’re just using them much more often. We are putting 15-20k Miles a year on them. Not the 5-10k they often see.
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