Rhino Rack Sunseeker awning woes

[Ruffin' It]

Bought a new Sunseeker a couple months ago. The very first deployment (lunch stop to test it out) the support pole would not retract. I worked literally until I had blisters for 45 minutes trying to get it to retract. Eventually, I just had to take it apart and throw the pole in m roof op box.
Things happen. I wasn't too mad until Rhino Rack wouldn't even respond to my emails asking them to take care of it. Now I'm stuck with an awning that is a serious pain to deploy and break down AND store.

Anyone else had bad luck with either the awnings or Rhino Racks customer service?

 

[rino]

Bought a new Sunseeker a couple months ago. The very first deployment (lunch stop to test it out) the support pole would not retract. I worked literally until I had blisters for 45 minutes trying to get it to retract. Eventually, I just had to take it apart and throw the pole in m roof op box.
Things happen. I wasn't too mad until Rhino Rack wouldn't even respond to my emails asking them to take care of it. Now I'm stuck with an awning that is a serious pain to deploy and break down AND store.

Anyone else had bad luck with either the awnings or Rhino Racks customer service?

Did you try contacting the dealer?

 

[Ruffin' It]

Bought it through Backcoutry.com. They couldn't do anything other than have me return it.
I finally got Rhino Rack to get back to me (my email apparently vanished) and they are sending me a new pole.