Andy, you are 100% right to be frustrated that we released it to you without doing some more extensive shake down runs while we had it up here in Seattle. We knew you had a flight here to pick it up and pushed hard to have it done on time. In retrospect, we should have admitted defeat on the deadline and paid for you to cancel the flight so we could keep the truck longer and do more testing before releasing it. In our effort to keep our commitment to the timeline, we lost on presenting the build quality we expect of ourselves. Telling you we wouldn't make the deadline would not have been awesome news to tell you at the time, but it would have avoided the problem now of trying to figure out how to get your truck back so we can make the adjustments.
We absolutely will take care of this for you and make it perfect. Whether you can recommend us again in the future or not, I hope that you can once we are done. Joe will be giving you a call again to make arrangements for how we can get your truck back up here to Washington to get things squared away.
Dana