Springbar customer service is second to none.
We drove to SLC to look at the models in the showroom. Ended up ordering our 10x10 that day. Drove back a month later to pick it up and use it in eastern Idaho. Great tent, still stoked on it 2 years later.
The down sides are the size... not the open dimension, but all the room it takes up to haul it around. With the awning, the poles, the portico, the ground tarp, it takes up a large chunk of real estate in the back of the JKU.
Another down side is that it requires tent stakes, obviously not brand specific, but design specific. Stakes are the biggest pain. Sometimes pulling stakes is a 5 minute operation. Sometimes an hour. By and large, setting up and tear down time is dictated by the stakes.
I bought a second small free standing tent if camping on the move.
The springbar is a fantastic base camp tent for multiday single location outings. Setting up and tearing down is to much work for single night setups.
The springbar is also nice for the toddler to go wild in, at 10x10 with a large bed, it takes a while for the boredom to set in.
It's more glamping than it is Expo style imho.