I was avoiding being specific but I will share my experience with quality. There were build / quality issues with both units that I think could be variable depending on the particular assembler / builder and quality inspection personnel that I will skip the details of but an example is a door hinge installed upside down. I'll focus on issues with design and construction methods.
I ordered two shells so I only have 2 data points.
- The design of the rear door seals are such that rain water leaks in on both units. Day 1.
- The door bulb seals sag down a few weeks after install and catch on the door latches causing them to tear. 1 month.
- A large crack appeared in the gelcoat at the stress point created by the end of a vertical rib. 6 months and first long trip.
- The truck cab slider window installed at Spacekap leaks. First time out.
- One of the side windows installed at Spacekap leaked causing the bottom of the plywood ribs to swell creating 4 bulges in the side of the shell. 8 months.
- There is some kind of rusty color stain dripping out from behind the trim that is applied over the seam of the top and bottom halves of the shell. 8 months.
Regarding Spackap customer service, I believe they will do their best to make things right for their customers. For me it has been many phone calls and emails and pulling teeth and still not sorted. Given the issues I had from the start it wouldn't be feasible to offer a camper with a warrantee and provide good customer service.
The ultimate takeaway is that they build a product for a different market that is satisfied with it. They are not interested in making changes so that their product meets the requirements of the RV market. Totally understandable as they are currently running at capacity and have no incentive to change anything.