Turtleback

[sn_85]

Sharing my experience with this new company that took over Turtleback.

I agreed to buy a pre-production shell Expedition model they had acquired as part of buying Turtleback. The first order form I received had the wrong shipping amount reflected. I asked for it to be updated so I could sign and have a new trailer heading my way. During that call they offered the possibility of ordering one to be built should I want a different color. I told them I would prefer to buy the one in stock but if necessary would wait until a new one could be built and delivered in December. Days went by and I heard nothing. It didn’t bother me as I was happy with either the in-stock one or one in December in a color I’d rather have. Eventually I reached back out to sales only to be told the original one had been sold. No worries I thought, until they told me the price for a new one would be $5k more than what they were selling me the first one for as that is what they plan to sell new shells for. There was no mention of this in the earlier call or I definitely would have pushed for the paperwork to be revised immediately before someone else could buy it.

I asked to discuss it further and despite sales agreeing that they were responsible for things not going well, ownership was unwilling to budge on the newly built trailer price.

Ultimately they offered me the expo discount of $2k off only to then drop on me the shell wouldn’t have the swing out like the one I was ready to buy did. I’d now need to pay extra for that. At that point I was over it.

Just really bummed at how this turned out.

Your best bet may be buying a used Turtleback. I think a lot of people are dumping or selling their old Turtleback trailers after they outgrew them. You can get some pretty good deals on used models that are fully outfitted and upgrade/refurbish as you go.

Example

 

[Yuke]

That’s really discouraging to hear about the deal on the shell trailer. I think there’s a really good market for a basic overland trailer. I got excited when they originally announced it before the company’s sale. I saw the post about the 2 demo trailers and then now I see them on the website for a few thousand more. 18k is hard to justify for what it is.

 

[oddysey365]

Just thought I would post my experience. Looks like things are much better now at Turtleback. I just bought an Expedition Shell - I bought it from Hawkes Outdoors in San Antonio who is now an authorized Turtleback dealer. Things went smooth and I bought one they had on hand. I am blown away by the quality... although I am coming from a trailer who's quality was questionable.

Anyway, I am happy with my Turtleback, I would recommend trying them again or going through Hawkes, might get better results now.