FJ60Cruiser
New member
Whats the deal with Rover Racks? Is it typical to get the run around with these guys and expect to have a nearly 4 month wait now for your order?
All I ordered was a simple "light protector bar" from them after being told an estimated two week wait period for arrival; in early September, which I eventually received after getting misled multiple times on when it would be done and shipping out. However, when it did finally arrive; in November, it was wrong. We had specifically discussed having limb riser tabs welded onto it, which I was told it comes with for free anyways. The one I was shipped did not have them. The light protector bar also did not fit properly with my Hella 4000 lights already mounted on my rack.
So, after contacting them and explaining this. I was told I would be getting a set of 'bolt on' limb riser tabs sent to me as well as a few spacer pieces made and sent with that order to move my Hella lights slightly to make the fitment better. Something that should not be necessary, but I agreed and said it would be fine. Not wanting to wait as long as I did the first time for them to build me another bar with tabs and proper fitment and go through the hassle of shipment with them.
However, still as of today I have yet to receive these little tabs and mounts. I call usually about once a week to get an update on this, and have been told throughout the weeks so far that they would be "Shipping in the morning" then the next week that they would be "Powdercoated in the morning along with a bunch of other small stuff" and recently that they had "Been shipped Friday and you should receive them within the next few days". That last quote being from Monday the 29th.
Now, it's gotten to the point where I'm lucky to get anyone to answer the phone at anytime of day. Which apparently is the case with multiple people as well since you get the message that the "Inbox is full".
All I ordered was a simple "light protector bar" from them after being told an estimated two week wait period for arrival; in early September, which I eventually received after getting misled multiple times on when it would be done and shipping out. However, when it did finally arrive; in November, it was wrong. We had specifically discussed having limb riser tabs welded onto it, which I was told it comes with for free anyways. The one I was shipped did not have them. The light protector bar also did not fit properly with my Hella 4000 lights already mounted on my rack.
So, after contacting them and explaining this. I was told I would be getting a set of 'bolt on' limb riser tabs sent to me as well as a few spacer pieces made and sent with that order to move my Hella lights slightly to make the fitment better. Something that should not be necessary, but I agreed and said it would be fine. Not wanting to wait as long as I did the first time for them to build me another bar with tabs and proper fitment and go through the hassle of shipment with them.
However, still as of today I have yet to receive these little tabs and mounts. I call usually about once a week to get an update on this, and have been told throughout the weeks so far that they would be "Shipping in the morning" then the next week that they would be "Powdercoated in the morning along with a bunch of other small stuff" and recently that they had "Been shipped Friday and you should receive them within the next few days". That last quote being from Monday the 29th.
Now, it's gotten to the point where I'm lucky to get anyone to answer the phone at anytime of day. Which apparently is the case with multiple people as well since you get the message that the "Inbox is full".
