I worked in outdoor retail through HS, College, and a little after to keep my prodeals. Around 15 years total, and even was a general manager for a store at one point during the down turn when my degreed work was slow.
I tell everyone this, because I think it should be shared.
The price a retailer pays for an item, aka wholesale, is usually 40%-50% of MSRP. ie a Mountain Safety Research (MSR) tent that has an MSRP of $500 retail, was bought from the manufacturer for about $250-$300, depending on the retailers buying power.
The manufacturer made AT LEAST 50% on wholesale, so in this example the tent probably cost less than $100 to design, make, ship, and import.
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Amen brother. Any person that has ever worked in retail knows this (except those that are paid to mop floors...maybe).
So, and this is the real question...do you think that the person or business that is selling you an RTT bought and imported for 2K deserves the extra 1.8K markup that they are collecting in the U.S.? What are you getting for that markup? It had better be EXEMPLARY customer service. Say, about $1800.00 worth of customer service. Think about it. Just how much customer service is that? Do they answer your calls? Do they return your messages immediately? Do they send you a card at Christmas? Do they know your middle name? Have they asked about your kids? Or dogs?
Many are quick to defend their ridiculous profits. Hard to blame them. I have to admit that I'd like to fleece the general public too. Just haven't found a good platform to work with. That, and I just don't want to spend my life screwing people over for money. I'm too lazy, and money isn't worth that much to me.
Disclaimer...I'm not saying that anyone in the RTT business is dishonest. Business is business. Everyone want to make money. American way and all.
@Mike S It seems like you do not remember the interaction that I went through with Autohome USA some years ago. After chasing you and your staff around for several weeks I purchased an RTT from a competitor. You and yours just couldn't be bothered with me. I had too many questions. I requested too many details. I wanted answers. It might be suggested that I expected $1.8K worth of customer service.
Though it is impressive that you've purportedly spent 1/2 million to accommodate the masses....let me know when you & your ilk can figure out how to return emails and VMs in a timely manner. I might be willing to hand over 1.8K to you for your trouble if all that happens to pass.
Well, no, I won't. That ship has sailed. While I don't feel confident in offering any public opinion as to your "****************** status", let's just say that I know where Autohome USA sits in my list of priorities. It's somewhere south of hemorrhoid surgery. Vasectomy would be a close second.
Keep your eyes on retailers such as Costco. When they decide to begin importing the same Italian, French, and/or South American RTTs (etc.) in bulk at negligible markups, existing RTT import businesses will simply die and customer service will improve.
This WILL happen.