superbuickguy
Explorer
Such a cool build so far! Thanks for the feedback also!
There are so many options out there these days when it comes to LED lighting and it ultimately boils down to what you're happy/comfortable with. We do take tremendous pride in our products and go through (this might get a little "salespitchy") the most demanding, industry leading quality control and torture testing measures along with patented optics to ensure the best lights available all backed by our warranty — phew... ok glad that part is over Quality does however come at more of a cost no matter what the product. We try stay very competitive with our prices and are actually not the most expensive, just the most popular which sometimes leads to the most criticism unfortunately.
I get what you're saying - but - I don't think you're really hearing the criticism. You had a buyer, but since he got the wrong lights - he's stuck. Frankly, I'd have been impressed if you either offered replacement, trade, or even a slight discount to help him out... but you didn't so to add to the list that: these are off-road lights, they're going to get hit, they're going to get torn off, stolen, and worse, they may need to be changed because what you thought you needed isn't what you actually needed and Rigid isn't going to do anything for you. I have a box full of Chinese lights that didn't work out (too bright, too dim, wrong size, etc), but at $25.00 a piece, I can throw them in a box for later use... not so much with Rigid lights. I've seen your commercials about the light being tough, so what? my 52" light bar breaks and I simply buy another one... 10x... before I approach the cost of a comparable rigid - I don't own a vehicle long enough for that 10x increased price to be mediated by the time owned. And don't start with the buy American - I do and have a dim view of people who buy comparable imports rather than American; however, I also don't see (pun intended) the value... maybe if I raced in the desert that would be different but for me, where I wheel and drive, the cheap lights mean I'm not mad at the rock that just got thrown through my KC highlight (they used to be the most expensive, "best" offroad light available)...