They finished my Jeep in Friday, as promised.
I brought it in for 4 things, and they fixed two of them.
1. LH cylinder head was replaced due to the P0300 cylinder misfire fault code.
2. The water pump was replaced due to the squeaking noise at the front of the engine
3. The clutch makes a creaking noise upon clutch pedal engage/release when hot. They claim they were unable to duplicate the problem. Obviously they made no attempt to actually drive it, as the noise was present by the time I got home after a 15 minute drive.
4. The buttons on the LH side of the steering wheel are intermittently inoperative. They claim they were unable to duplicate the problem. I got into the Jeep after the porter brought my Jeep around and I had to punch the button about 6 times before it did anything. Whatever. I'll try the horn thing today.
I spent some time under the hood before leaving the dealer. Within 3 minutes I had found many issues pointing to shoddy workmanship.
1. All of the clips (I counted 8 of them) which retain the wiring harness on the LH side of the engine were broken and not replaced. The unretained harness was rubbing on the steering shaft, the O2 sensor wiring was within a quarter inch of the exhaust, and there were multiple rub interference points with other hoses, lines, and brackets.
2. The hose from the vacuum pump to the tee at the LH side of the engine was not routed correctly, creating a hard rub on one of the A/C lines.
3. The fuel lines at the RH side had been removed due to a bracket that mounted to the intake manifold, and the retaining clips for the fuel lines were broken allowing the lines to rub in several locations.
4. The negative battery cable was not fully installed on the post, and was so loose that I easily pulled it off by hand.
5. Old gaskets were left behind the battery.
6. The radiator hose spring clamps were not installed straight or in the right location on the upper and lower hose.
7. Puddles of oil residue were left on the firewall and oil was dripping off of the LH engine mount. It appears to be residue not a leak, but I will keep my eye on it.
8. The air intake hose was not fully installed onto the MAF sensor, although the clamp was tight.
I tried to go back in and talk to the service writer, but after waiting for 20 minutes (they were extremely busy), I elected to just fix a few things in their parking lot. I grabbed a couple of tools out of the back of my Xterra, and proceeded to temporarily tie wrap up the harness, tighten up the battery terminal and wipe down some of the oil. The salesmen all watched and stared closely, but no one asked what I was doing.
I then drove home, and fixed all the above issues in my garage last night. I am now happy with the harness and hose routing, and I did not find anything else that was left loose. At this point, I have no confidence in the critical work that was done - did they torque the head properly, did they install gaskets correctly, did they tighten up the intake bolts properly, etc? Unfortunately, some of these type of things don't show up right away. I'm glad I've got a month to drive it around and shake out any issues before my first big off road trip of the year in mid April (we are heading to the Kanab, Utah area for a week).