Depends on the week, but note that OEV was closed for a week between Christmas and New Years and are probably very slammed catching up after being out of the office for a week+. That being said, it's typically best to (and OEV encourages this) reach out to an authorized dealership with questions rather than to OEV directly. I think they were onboarding a western Canada dealership (there is already an Eastern one). Once that is filled, that will eliminate the last area where orders go directly through the factory.
I recommend anyone with questions initiate a conversation through the nearest dealer (even if you don't plan to buy). That is what the dealership network is for. Growing as fast as they are, the factory/headquarters guys just can't cover the communication demand any more. Dealership communication means faster communication.
@Zach_F Since you are in Canada according to your profile and looking at the dealer map, https://overlandex.com/dealers/ , a western Canada dealer is not yet shown, but the eastern Canada dealership (Quebec) would be a good source, but I'm sure any of the US dealerships would be happy to answer general OEV questions for you as well. And, this thread is a fairly good knowledge base as well (for everything except prices).
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