Intentional Wanderer
Observer
Excellent response!
... and Larry from Columbia Overland already personally emailed me... kudos to them as a reseller!!! I can personally say that they back their products!
... I really didn't want to come across like it is a bad product, on the contrary, it is a great rack... there are just some QC issues... which, it looks like, you will work out in the near term!
Good for you! Everyone makes mistakes.. it is those who don't learn from them that are doomed to fade into oblivion...
As a follow-up, I took two of the "short" pieces from the rear-middle brackets and moved them to the front two "over door" brackets and tightened the bejesus out of them... even making a slight bend in the gutter. I just drove 250 miles at highway speeds, into a stiff headwind, down bouncy roads... and the brackets didn't move a micron..... that seemed to fix the problem...
....now on to the rewording of the instructions!
Seriously, thank you all for your response on this... I can't say it enough... excellent... excellent...
... and Larry from Columbia Overland already personally emailed me... kudos to them as a reseller!!! I can personally say that they back their products!
... I really didn't want to come across like it is a bad product, on the contrary, it is a great rack... there are just some QC issues... which, it looks like, you will work out in the near term!
Good for you! Everyone makes mistakes.. it is those who don't learn from them that are doomed to fade into oblivion...
As a follow-up, I took two of the "short" pieces from the rear-middle brackets and moved them to the front two "over door" brackets and tightened the bejesus out of them... even making a slight bend in the gutter. I just drove 250 miles at highway speeds, into a stiff headwind, down bouncy roads... and the brackets didn't move a micron..... that seemed to fix the problem...
....now on to the rewording of the instructions!
Seriously, thank you all for your response on this... I can't say it enough... excellent... excellent...