It's a small company, the more time they spend on the phone or the Web, the less time they spend building campers. Unfortunately in this click happy era, everyone wants an instant response, acting like it's still 1970 will catch up to them,maybe- they have been doing things the same way for 50 years and it seems to work.
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You are correct, though. The internet is a real part of doing business in today's world and, for someone like myself living in the central highlands of Mexico, it would be nice to pull up a web page and take a decent look around.
Hopefully they will get some net savvy supporter to dial them in a bit.
If they have the link on their page for contact info it should work and, if not, be addressed or removed. But, that is just my opinion and probably only matters to me.
Personally, I will visit their site when I am ready to go next year and I will talk in person with them but it helps to be armed with as much info as possible.
I will likely visit the ATC site as well but I do like the Alaskan no canvas aspect and they seem pretty darn bullet proof.
Bottom line is I am just happy they are still doing what they do.