I think that I would stay clear of Weldtech for the foreseeable future as I have purchased one of their kits and have been waiting for three weeks and have not received any notification of shipping, and they have repeatedly blown me off when I call to inquire about the status of my parts. I am really disappointed as I thought that this company had a good reputation. All that they have is my $4000 dollars and I have no parts or communication. Very pissed
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As a small biz guy myself during the pandemic, I can tell you that MOST businesses,
especially in the adventure and outdoors realm, are overwhelmed and experiencing record interest, inquiries, orders, and trying to handle it all, as well as
unprecedented shipping delays for raw materials coming in that affect finished products going out.
Not to mention extreme shipping delays of their own products going out because of USPS slowdowns, employees being out due to COVID or vaccinations, or any number of complications.
Here's a notice from FedEx just today about slowdowns in deliveries and production, and this is just one of the things that small manufacturers of custom products like WeldTec have to deal with:
Three weeks is nothing, really, compared to what some businesses are enduring. I ordered gear from OztentUS; inquired a couple times as to status of my order, rec'd no replies, and started to get pissed too, like you, though the order was delivered finest kind the other day. Took longer than you've been waiting.
I realized I've been going through the same ******** myself with my own sales, and need to give other biz a break like I hope my customers give me.
WeldTec has a very solid rep, Jeremy is a great spokesperson and owner, and I've admired their products and the way they've grown and presented themselves for years. I would not hesitate to do business with them, hard times or not.
edit: I see in your later post you got some satisfaction from WeldTec and that parts were being shipped. It all happens when it's supposed to.
Yes, communication can always be better, even in a micro-biz like I have. Though as others have said, they're buried like a lot of other small biz right now from all the complications outlined above, and more. Businesses used to a certain level of commerce that suddenly explodes, combined with historic delays in raw materials and shipping problems and everything else going on right now, tend to not be ready to handle the onslaught of upset clients and customers. It's just simple human nature to hold off on communicating until you have better news to give.
I hope you get what you're after and are happy with the end result.
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